Drivers crash when Freesync is enabled

Discussion created by sirdiddles24 on Dec 26, 2019
Latest reply on Dec 28, 2019 by di3sirae

So I upgraded my computer with Christmas yesterday. Last night I started having driver issues which I had never had in the past (I did not upgrade my GPU). After extensive testing I realized that my new Freesync monitor is the culprit when Freesync is enabled. Without it my games run perfectly fine.


Old build

Processor - I5 4460

Mobo - ASRock z97 Anniversary

GPU - MSI R9 390

PSU - Seasonic 550W 80+ Bronze

Monitor - ASUS VE248 60hz 1920 x 1080 (DVI) 


New build

Processor - Ryzen 5 3600x

Mobo - ASUS prime X570-p

GPU  - MSI R9 390

PSU - CORSAIR - CX Series Modular CX750M 750W 80 Plus Bronze ATX


1. ACER VG270U 144hz 2560 x 1440 (DP)

2. ASUS VE248 60hz 1920 x 1080 (DVI)


So I'd like to try to figure out what is wrong with my freesync. The monitor does it even when it's the only monitor active, and at all resolutions and refresh rates I've tried. It happens ONLY when fullscreen. I will play a game and the drivers will crash, forcing me to restart my PC. I watch Youtube fine, however watching a movie and pressing ALT + ENTER caused the screen to flicker but no crash.


What usually happens is the screens (both if both are active) will flicker to complete black before showing my cursor and then the application being used (usually a game), before I hear a disconnect (?) sound on my PC and the drivers have crashed. If playing a game it will continue to run the game and play music but the screen is black and I have to task manager out of the game to have any functionality. Then I need to restart the PC in order to get the drivers back.


It happens on a wide array on games, some demanding and some not, and the movie I mentioned. 


What I have tried

  • Fresh installing drivers for both GPU and chipset, using DDU for the GPU drivers.
  • Fresh installing the optional and recommended GPU drivers
  • Removing drivers in safe mode and reinstalling
  • Reinstalling Microsoft C++ 2005
  • OCCT stress tests for CPU, GPU, and PSU (No errors, no crashes)

I have the drivers for my new mobo installed as well.

I AM running D.O.C.P. through my mobo though I doubt that's the issue. Like I said, everything works fine without freesync, however if freesync is on and the new monitor is active, the drivers will crash almost guaranteed within 30 seconds of starting a fullscreen app.


Any help or ideas would be appreciated. More than willing to provide more info.