AnsweredAssumed Answered

3600X & 5700XT Crashes

Question asked by henriques on Dec 26, 2019
Latest reply on Dec 27, 2019 by henriques


I have recently finished the build specified below and I am at a loss when it comes to identifying the cause of in-game crashes. Everything is brand new and was carefully assembled by me.


Computer Type: Desktop, custom

GPU: Sapphire Nitro+ Radeon RX 5700 XT, 8 GB GDDR6, stock clock, no Crossfire

CPU: Ryzen 5 3600X, Stock clocks

CPU Cooler: Noctua NH-15D (only 1 fan because of RAM clearance)

Motherboard: MSI B450 Tomahawk Max (BIOS 7C02v35)

RAM: G.SKILL Trident Z Neo F4-3600C18D-32GTZN 2x16GB, slots 2 & 4, stock clock, A-XMP on.

PSU: Corsair CX750M (750 W)

UPS: CyberPower 1500PFCLCD

Operating System & Version: Windows 10 Home 64-bit (Genuine, Activated, Updated)

Boot Drive: Intel 660p NVMe PCIe M.2 1TB

GPU Drivers: 19.12.3 /

Display: Vizio PQ65-F1 4K@60Hz (no adaptive refresh rate :( )

Chipset Drivers: (checked all the boxes when installing)

Background Applications: NordVPN, Microsoft OneDrive, Google Backup and Sync, Steam... doesn't really seem to make a difference

Case: Phanteks P400A

Description of Original Problem: Every game I play crashes to a black screen (no video output) and no audio. The motherboard's top-most EZ Debug light lights up, indicating a CPU issue. Games crashed so far: Civilization 5 (playable for a long time, random crashes, usually when Alt+Tab-ing), Civilization 6 (runs for a few seconds), Tales from Borderlands (crash in menu), Borderlands 2 (crash in menu), BioShock Remastered (ran for a few minutes), Half-Life 2 (crashes the quickest despite chugging along at 295 FPS @ 4K high).

Troubleshooting: Stress tests and benchmarks like FurMark, Prime95, RealBench, Memtest86, Cinebench, and User Benchmark pose no problem. Windows logs only show an unexpected shutdown when the crashes happen, nothing before. Turning off Radeon Image Sharpening, Enhanced Sync, and Anti-Lag resulted in no changes.


Running the RealBench Stress Test for 15 minutes yields the following results with no sign that they would keep climbing:

Max GPU Hot Spot Temp: 72.0ºC

Max CPU Tdie Temp: 73.5ºC

Max UPS Load: 531W

Ambient: 74ºF (23.3ºC)


Update: I finally caught an error in a windows log:

Faulting Application Path:    C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe


Problem signature
Problem Event Name:    APPCRASH
Application Name:    Radeonsoftware.exe
Application Version:
Application Timestamp:    5df7cf62
Fault Module Name:    Radeonsoftware.exe
Fault Module Version:
Fault Module Timestamp:    5df7cf62
Exception Code:    c0000005
Exception Offset:    00000000004037e7
OS Version:    10.0.18363.
Locale ID:    1033
Additional Information 1:    0f1e
Additional Information 2:    0f1e8efbe4eda39817605f485fdb728a
Additional Information 3:    5231
Additional Information 4:    52314ae56742624bb3d80fa6633ab45e


Extra information about the problem
Bucket ID:    02bf88a692555ec2a4a3635017d5d94c (1487141497610819916)