AnsweredAssumed Answered

AMD Ryzen 3 2300x running very hot when idle, overheating

Question asked by validus1297 on Dec 21, 2019
Latest reply on Dec 23, 2019 by s1ilver

I purchased a pre-built gaming PC from Best Buy on on August 15, 2019 (approximately 4 months ago).

-------- My Build --------

Operating System:

    Windows 10 Home 64-Bit

CPU:

    AMD Ryzen 3 2300x

    14nm technology

RAM:

    8GB Single-Channel DDR4 @ 1199MHz (16-16-16-39)

Motherboard:

    MSI ASRock A320M-HDV R4.0 (AM4)

Graphics:

    2048MB ATI AMD Radeon RX 560 Series (XFX Pine Group)

Storage:

    476GB SanDisk SDSSDH3512G (SATA (SSD))

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-------- My issue --------

    The idle temperature of my CPU is sitting around 72 C to 74 C (162 F to 165 F).

 

    When I do anything at all, such as minimizing and reopening the window of Speccy (my temperature monitoring program), the temperature of the CPU spikes to 85 C (185 F) briefly before returning to it's idle temperature.

 

    If I'm running antivirus/firewall programs and also a web browser, the average temperature hovers around 85 C (185 F) sometimes getting as high as 95 C (203 F) and sitting there for a bit before returning to the average of 85 C/185 F (which is the CPU's specified thermal throttling cap).

 

    When I run lightweight games (such as WoW Classic, or League of Legends) on the lowest graphic's settings possible (far below the recommended graphics settings), it sits pretty consistently at 95 C (203 F). If I run the games long enough, the computer will freeze and I have to manually cut power to the system by holding the power button. I'm assuming this is due to the temperature reaching 105 C (221 F) and automatically shutting down so as to not do permanent damage to the CPU. Note: The GPU temperatures when running these games or not seem completely normal.

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---- What I've Tried ----

1) Switching out the stock CPU cooler and replacing it with a CoolerMaster Hyper 212 Black Edition.

2) Updating the UEFI BIOS to version 2.3 using the Instant Flash Tool and instructions from the ASRock Support Page for my specific motherboard/CPU (all later versions were not recommended for my CPU)

3) Doing a clean install of Windows 10 OS with data erasure (writing all 0's to the drive) using Windows 10 recovery feature. Scanned for rootkits afterward to ensure there was no malware hiding anywhere.

4) Doing another clean install of Windows 10 OS from a freshly created boot USB drive created on a very secure PC.

5) Downloaded my display drivers from the AMD website, Uninstalled my display drivers in safe mode using DDU with no NIC, and installing the AMD drivers.

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-------- Question --------

These operating temperatures seem insanely high. I've searched the internet everywhere for people with this issue and none seem to have it. My motherboard does not have any capability of over-clocking or under-clocking the CPU otherwise I would have tried that. Is it possible that I have a lemon? Have I not tried everything to ensure there's something else going on?

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*********************-------- EDIT --------***********************

I installed Ryzen Master, Core Temp, and HWMonitor
All of these programs are report CPU temperatures of 32C to 34C idle.

So the question is: Why is only Speccy reporting absurdly high temperatures, and why is the game still causing a crash?

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