AnsweredAssumed Answered

Ryzen 3400G displays grey screen on lock?

Question asked by zachalao on Dec 18, 2019
Latest reply on Dec 19, 2019 by misterj

This is an interesting bug / error.


I was on steam playing Kovaak's, and my PC froze for the first time ever. It's less than a year old. The power button wasn't turning the computer off, so I flipped the power switch on the back of the computer. The PC booted to my Windows 10 lock screen with the time and date showing, however everything else is grey. I am able to click on the screen, and it slides to the screen where my email and password box input would be, but once again I am met with a blank grey screen. The network, ease of access, and power settings still show but whenever I click on them, it freezes.


Things I've tried:

-booting into safe mode using shift + restart

-reseating RAM, GPU, and CPU

-switching and disconnecting my DisplayPort from my GPU and trying to boot using my CPU's integrated gfx



Ryzen 5 3400g

Sapphire Radeon RX 590 Red Devil

500W Power Supply

HyperX 16 GB DDR4-2666


AMD Wraith Cooler

256GB SSD Intel 660p


At this point I'm just trying to get into safe mode to restore to a new version of windows.