hax0788

Computer becomes unstable as soon as I install display drivers

Discussion created by hax0788 on Dec 16, 2019
Latest reply on Jan 12, 2020 by shaby

My System:
AMD Ryzen 7 3800X

ASUS ROG Strix B450-i Mobo (BIOS version 2901 - latest)

ADATA XPG 2x16GB PC-25600 @ 3200Mhz RAM 
VisionTek AMD Radeon Rx 5700 XT

Intel P660 M2 SSD (Latest firmware)

Corsair 850HX PSU (850W)

Windows 10 Pro 64Bit


Monitor:

Acer G235H - doesn't have HDMI, see below

Monitor is hooked up via DVI to a UGreen branded DVI-Female-to-HDMI-male adaptor, which then plugs into my Video Card's HDMI port.

 

 

Describe your issue:

When I install AMD Adrenalin drivers, the system rapidly, within 2-3 minutes becomes unstable to the point where I need to shut off/restart the computer, the screen goes into hibernation mode, and sometimes the computer even shuts itself off. I also get Audio cracking (even though I am using the audio line in on my motherboard and not the HDMI audio).

 

Things I've tried/things to note:
- Uninstalling/reinstalling Windows (this is a clean/new build - I've reinstalled windows fresh a few times)

- I've installed the latest AMD Adrenalin 2020 drivers (19.12.2) - system was unstable after install)

- I tried installing AMD Adrenalin 2019 (19.10.1) WHQL drivers - system was unstable after install

- I tried doing a custom install of both AMD Adrenalin 2020 19.12.2 drivers, and AMD Adrenalin 2019 19.10.1 WHQL drivers, and just installing the Display driver - system was unstable after installs.

- In between each driver install, I booted into safe mode, and ran DDU to uninstall the previous drivers.

-Ran a Memtest on the RAM, all passed.

-Computer runs fine as long as I don't have the drivers installed. I've left it 2 days on all day with 0 problems without the drivers installed. Audio no longer crackles as soon as the drivers are installed.

- Uninstalled all GFX drivers using DDU. Installed previous video card (Nvidia GeForce 980Ti) and drivers. Runs OK. Video games work too. Will update if I run into issues, but for now, I'm thinking there may be a defect with this card. If anyone has any other ideas, please let me know.

 

 

Any additional info, please feel free to ask. I don't know what else to try at this point, please help, please!

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