AnsweredAssumed Answered

PC crash playing game (Dota 2)

Question asked by sheriff4444 on Dec 16, 2019
Latest reply on Dec 18, 2019 by markybean

Hello. I have been dealing with serious, persisting PC crashes and screen freezes (with strong buzzing sounds and consequently, total PC crashes). I am currently using the latest AMD driver (19.12.2 with Adrenalin) The components of my PC are as follow:

(All components are brand new and less than a month old)

 

- ASUS PRIME A329M-K motherboard
- AMD RYZEN 5 2600 processor
- ASrock RADEON RX 580 8GB graphics card
- 16BG RAM Vulcan
- LNZ ZX SERIES 750W power supply

 

This happens whenever I play one game, and one game only: Dota 2. This does not occur with other games. Since the problem seems to be persisting, I have tried the following:

 

- Unistalling/Reinstalling the latest drivers for AMD and the game itself from Steam platform
- Removing the graphics card from the PCI slot to check for hardware issues (no apparent issues)
- Playing dota 2 with default graphics card settings (no undervolting/underclocking/fan curving)
- Playing Dota 2 after undervolting/underclocking with radeon settings (Adrenalin)
- PLaying dota 2 with different resolutions and APIs (Directx 11/Vulcan/OpenGL)
- Updating BIOS (currently using the latest version)
- Performing an OCCT Stress test on my power supply (no apparent conflicts)

 

After failing to resolve the issue, I no longer know what else to do. I will appreciate any assistance or guidance with this particular problem. Thanks in advance for the support.

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