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Drivers & Software

hetrold
Journeyman III
‎12-11-2019 08:01 PM

No signal to monitor after trying to update AMD drivers AMD RX580 in a HP Envy 795-039

Every time I try and update the driver on my computer it goes to black screen and I see no signal to monitor. I have to re-start in safe mode and roll back the driver to get the card to work again. It is a RX 580 (8GB) that came in my HP Envoy 795-039 

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marceldekker
Adept II
‎12-12-2019 07:46 AM

have you tried to unplug the HDMI cable while it's running?

Works for me.

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hetrold
Journeyman III
‎12-12-2019 10:47 AM

Called HP tech support they tried a number of things remotely to try and fix the issue. They gave up as well and because the card is still under warranty they are going to replace the card.

I did try and unplug and re-connect the HDMI cable but no luck there either.

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