h3adroom

New AMD-based PC BSOD

Discussion created by h3adroom on Dec 10, 2019
Latest reply on Jan 14, 2020 by h3adroom

For a long time I used a GIGABYTE GA-Z68M-D2H with an I5 3470 and Crucial BallistiX 16 GB (DDR3 ofc).
And now I built a new PC , nearly from a scratch , I still use an old CHIEFTEC A-135 (1000 W) and a SAPPHIRE RX 470 4GB. New parts are : MSI MPG X570 GAMING PLUS , Ryzen 5 3600 and HyperX Predator 3200 mHz (HX432C16PB3K2/16) (2 sticks , 8 gigs each). RAM is OCed successfully to 3600 mHz ( timings 18 - 20 - 20 - 39 CR1).
So the problems is that my PC can crash after a random amount of time , mostly during gaming , so the most intensive game that I have right now is a GTA Online , I can spend hours playing it and there is a chance that it will crash after 30 minutes of game. I freaking dug up everything , I already launched "sfc /scannow" , used a built in windows "Driver Verifier" , reinstalled my graphic drivers several times (with a help of DDU ofc) , reseted a BIOS couple of a times, no result , an BSOD 0x116 with 

 


An WinDbg log down below

 


Microsoft (R) Windows Debugger Version 10.0.17763.132 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\121019-15343-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 10 Kernel Version 17763 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0xfffff800`2ae06000 PsLoadedModuleList = 0xfffff800`2b21f710
Debug session time: Tue Dec 10 20:41:03.905 2019 (UTC + 2:00)
System Uptime: 0 days 4:42:08.609
Loading Kernel Symbols
...............................................................
................................................................
................................................................

Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {ffffba06d8c27460, fffff800377b05a4, ffffffffc0000001, 3}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+105a4 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffba06d8c27460, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff800377b05a4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10.0.17763.864 (WinBuild.160101.0800)

SYSTEM_MANUFACTURER: Micro-Star International Co., Ltd.

SYSTEM_PRODUCT_NAME: MS-7C37

SYSTEM_SKU: To be filled by O.E.M.

SYSTEM_VERSION: 2.0

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: A.60

BIOS_DATE: 11/06/2019

BASEBOARD_MANUFACTURER: Micro-Star International Co., Ltd.

BASEBOARD_PRODUCT: MPG X570 GAMING PLUS (MS-7C37)

BASEBOARD_VERSION: 2.0

DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump

DUMP_TYPE: 2

BUGCHECK_P1: ffffba06d8c27460

BUGCHECK_P2: fffff800377b05a4

BUGCHECK_P3: ffffffffc0000001

BUGCHECK_P4: 3

FAULTING_IP:
atikmpag+105a4
fffff800`377b05a4 48895c2408 mov qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CPU_COUNT: c

CPU_MHZ: e10

CPU_VENDOR: AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 71

CPU_STEPPING: 0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXPNP: 1 (!blackboxpnp)


CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: HATCHET

ANALYSIS_SESSION_TIME: 12-10-2019 20:44:03.0968

ANALYSIS_VERSION: 10.0.17763.132 amd64fre

STACK_TEXT:
ffff8087`0e9f79f8 fffff800`36c0d686 : 00000000`00000116 ffffba06`d8c27460 fffff800`377b05a4 ffffffff`c0000001 : nt!KeBugCheckEx
ffff8087`0e9f7a00 fffff800`36bc039b : fffff800`377b05a4 ffffba06`d3c81000 ffffba06`d3c810d8 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xfa
ffff8087`0e9f7a40 fffff800`36bc0f8f : 00000000`00000101 00000000`01000000 ffffba06`d3c81000 ffffba06`d3c81000 : dxgkrnl!DXGADAPTER::PrepareToReset+0x1a3
ffff8087`0e9f7a90 fffff800`36c0cdc5 : ffffba06`d5890158 ffffba06`d3c819c0 ffffba06`d8fd0e88 fffff800`2b362240 : dxgkrnl!DXGADAPTER::Reset+0x293
ffff8087`0e9f7b10 fffff800`36c0cf27 : 00000000`00000100 ffffba06`cbe88cb0 ffffba06`d589d810 ffffba06`cbe61c90 : dxgkrnl!TdrResetFromTimeout+0x15
ffff8087`0e9f7b40 fffff800`2aef120a : ffffba06`d80c7500 fffff800`36c0cf00 ffffba06`da2544d0 ffffba06`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
ffff8087`0e9f7b70 fffff800`2ae5e9d5 : ffffba06`d80c7500 ffffba06`cbe72300 ffffba06`d80c7500 00000000`00000000 : nt!ExpWorkerThread+0x16a
ffff8087`0e9f7c10 fffff800`2afc3e3c : ffffce81`62dd7180 ffffba06`d80c7500 fffff800`2ae5e980 00000000`00000004 : nt!PspSystemThreadStartup+0x55
ffff8087`0e9f7c60 00000000`00000000 : ffff8087`0e9f8000 ffff8087`0e9f2000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x1c


THREAD_SHA1_HASH_MOD_FUNC: 3aa6aac2005fb728aff349df2b5f504893184b97

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: c28d45a3a6a4b82f719a9c19df7c6106ac633fbc

THREAD_SHA1_HASH_MOD: 3225689ea8bf23dca00cdfd517975e0703e07271

FOLLOWUP_IP:
atikmpag+105a4
fffff800`377b05a4 48895c2408 mov qword ptr [rsp+8],rbx

FAULT_INSTR_CODE: 245c8948

SYMBOL_NAME: atikmpag+105a4

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME: atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5dddc837

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x116_IMAGE_atikmpag.sys

BUCKET_ID: 0x116_IMAGE_atikmpag.sys

PRIMARY_PROBLEM_CLASS: 0x116_IMAGE_atikmpag.sys

TARGET_TIME: 2019-12-10T18:41:03.000Z

OSBUILD: 17763

OSSERVICEPACK: 864

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: unknown_date

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.17763.864

ANALYSIS_SESSION_ELAPSED_TIME: 62a

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x116_image_atikmpag.sys

FAILURE_ID_HASH: {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}

Followup: MachineOwner
---------

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