ergastolano

Several crash in different games (NOT) solved with TDR Level value but...

Discussion created by ergastolano on Dec 9, 2019
Latest reply on Dec 11, 2019 by ergastolano

Hi,

I share my problem and the workaround but I would to like have some answer and help.

 

My build:

Motherboard: MSI Mortar MAX bios v25

CPU: AMD Ryzen 3600

RAM: 16GB (2x 8192MB) ADATA XPG Spectrix D80 32000

VGA: ASUS GeForce RTX 2060 ROG Strix Gaming OC 6GB

PSU: Corsair Rmx 550

Cooler: EK Fluid Gaming A240

Case: Phanteks enthoo evolv matx

SO: Windows 10 v 1909

Nvidia driver: 441.41

AMD driver: 1.11.22.454

 

 

 

 

 

My problem

 

Several crash in different games (Call of Duty WWII, Destiny 2, Wolrd of Warships, Rocket League). After a variable time (30 second or 40 minutes) the game crash, it stops to work and the PC come back to the desktop.

 

- For Destiny 2 the error was ‘’broccoli error’’→ driver video card problem.

- For Call of Duty WWII the error was: ‘’DXGI_ERROR_DEVICE_REMOVED → hardware problem.

- Rocket League and Wolrd of Warships just crash without error → The Windows registry showed: ‘’Live kernel event 141’’

 

Actions taken to resolve the issues

To summarize and I write not necessarily in order: reinstalled Windows, updated Windows, reinstalled the Nvidia video card driver (only driver) ,reinstalled the AMD chipset driver, uninstalled not necessary drivers and softwares. I tried different Nvidia driver. I tried 4 different vga (all Nvidia gpu). I tried without AMD chispet driver.

I have done some stress test to check my hardware:

- HCI Memtest, after 10 hours no error found.

- AIDA 64, after 10 hours no error found.

- Prime 95, after 10 hours no error found.

- Futurmark, after 4 hours no error found.

 

So after spending several days, the problem has not been solved. Don't forget that I tried 4 different video cards to exclude a hardware problem and the stress test for the others component has been negative.

 

Workaround

Create a new registry key in Windows (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers)→ TdrLevel = 3 (other values didn't work for me).

 

I am not an expert, the subject here is the ‘’Timeout Detection and Recovery, this is a feature of the Windows operating system which detects response problems from a graphics card, and recovers to a functional desktop by resetting the card.”

 

 

Questions

 

I would to like to know, Is the TDR level related a defective hardware? If yes, in my problem what is the ‘’main defendant’’?

 

This registry key, have some negative impact on the vga performance? For example a low FPS.

 

If it is a driver problem, why still in the end 2019 there are problem like this? Please, Microsoft/AMD/Nvidia/MSI/Asus, can you do something?

 

 

Thanks for the assistance and help.

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