Newest Radeon Adrenalin update brakes MSI Alpha 15 A3DD completely!

Discussion created by hubwood on Dec 6, 2019
Latest reply on Aug 27, 2020 by pseudo555

This information will be posted to MSI and AMD.


Today I recieved a brand new MSI Alpha 15 A3DD (120Hz Monitor) with a RX5500m.
When trying to update the Display driver to the newest version available from AMD (after running all windows updates first), the Laptop didn't boot into windows anymore, and the only thing that helped was to FACTORY reset it!
Not even using the automatically created restored point worked anymore.


After that I tried to install the new drivers BEFORE updating windows. Same result. But this time, I made a manual restore point which I could succesfully use after it didn't boot up into windows anymore. (Causes Blue Screens of Death)


Version I tried to install: Adrenalin 2019 Edition 19.12.1 from ( released 02. December / 2019).
Version it says is installed: (sounds higher than the one I downloaded, I know... ?)


Just wanted to inform you and see if others have the same problem.
I mean, this is the ONLY available laptop with a rx5500m as of today.