AnsweredAssumed Answered

Radeon RX 5700 XT Intermittent audio stutter

Question asked by carclis on Dec 3, 2019
Latest reply on May 19, 2020 by carclis

I'm typing this on behalf of someone I built a system for. He has a 5700 XT hooked up to a large OLED display via HDMI which is then connected to a soundbar. In games in particular (Destiny 2 was the easiest to replicate the issue) but also during normal use the audio sometimes cuts out for a split second or even multiple seconds at a time. I have been able to verify this issue on numerous different driver versions including 19.12.1. 19.11.3 and 19.10.2 before just jumping onto one of the earliest driver versions; 19.7.5 which seems to resolve the issue. He had been using a Radeon VII prior as a temporary card which had no such issues and I also tested an Nvidia GTX 1080ti as well which also had no problems.
His system is:

Ryzen 5 3600
Gigabyte X570 Gaming X
MSI 5700 XT Gaming X
Intel 660p 500GB
Seasonic Focus Plus 750w
Windows 10 64 bit

Obviously this is a pretty serious issue as games become simply unplayable with this audio situation. Currently considering returning for an Nvidia card if this does not get resolved.

Update: 19.7.5 was better but did not fully resolve the issue. Card has been returned.

Outcomes