I have been dealing with this ryzen 2700x for 2 months. And I am hoping that they crossship a new one. I am a disabled vet and I use my pc for everything.
Do you have a case number from AMD concerning your RMA of your processor?
What did AMD say when they emailed you about your Processor?
Did you use AMD Warranty or your Retailer's Warranty?
I do have a case number from me checking twice for a update from customer service but absolutely nothing from rma. Newegg will not accept returns for a cpu. They push it off onto the manufacturer's website. I had issues with the last cpu aswell but it was resolved extremely fast. I would hate to wait a week or 2 just from them to even process the rma and then shipping to them and then more time for them to process it and then send it back.
If Newegg.com Warranty is not in effect, then you need to open a AMD WARRANTY REQUEST to see if you need to RMA the processor from here: https://www.amd.com/en/support/kb/warranty-information/rma-form
They will give you all the info you need to return the processor and get a replacement.
All AMD Processor in a Box has a 3 year Warranty and you can use AMD Warranty for Warranty repairs once the Retailer/Vendor's Warranty is not in effect any more.
That was actually the first thing i did because Newegg shut me down instantly because it was over its 30 day return period. I didn't hear anything after that initial email from the RMA dept saying that they received it. i have called the cs dept everyday sence. I really really hope that they will cross-ship or send an advanced replacement.
I've looked up your RMA which you opened on 11/17/2019. You received a response asking for some information on 11/18/2019, which you haven't replied to as yet.
I do not have any replies in my inbox or spam. So something might be wrong on my end. Could it be resent? Also can the rma be speeded up in anyway. This issue is urgent. Thanks
Sorry , I missed responding to this yesterday. I will resend the last response. Once we receive your response, I will do my best to speed up the RMA process.
I would get on the horn and inquire with the party handling your RMA
Your RMA has been processed and a shipping label has been sent to you. You should have received an email from AMD on this.
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