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RX 580 FPS drops in a brand new build

Question asked by thicks56 on Nov 20, 2019

Hi,

 

I recently bought a brand new PC, i'll post the full spec below, with an RX 580.  Installed both borderlands 3 and Outer worlds and notices that while they ran smoothly most of the time both games had regular frame rate drops.  I have done some investigating and tried numerous things to fix it.  I have also been back to the PC builder and they suggested a full driver uninstall and re-install which I have done with no change.  These are the things that I have tried to fix the problem before I contacted the company that built it - 

 

• Updating the GPU Drivers to the latest full release
• Updating the GPU Drivers to the latest optional release
• Turning the power limit on the wattman settings up to 50
• Undervolting the GPU
• Changing the Fan speed profile
• Updating the Windows 10 power settings from standard to performance
• Downloading other games such as Gears 5 and getting identical frame drops
• Using other games launchers to be sure it wasn’t that
• Installing the same game on the SSD rather than the M.2 to make sure it wasn’t a drive issue
• Making sure all games are running DX12
• Checking for abnormalities in the BIOS settings
• Running all the games in lowest graphics settings (this makes absolutely no difference)

 

It is most noticeable when in the pause menu of Outer worlds, I have attached a a photo of MSI afterburner monitoring Outer worlds last night.  I have a video of it actually occurring but its too big to attach.  I am currently waiting on a fresh reply form the PC builders but thought I would post it here as well.  

 

PC Full Spec - 

 

Case                            CORSAIR CARBIDE SERIES™ 200R COMPACT GAMING CASE
Processor (CPU)         AMD Ryzen 7 2700 Eight Core CPU (3.2GHz-4.1GHz/20MB CACHE/AM4)
Motherboard                ASUS® TUF X470-PLUS GAMING (DDR4, 6Gb/s, CrossFireX) - RGB Ready!
Memory (RAM)            16GB Corsair VENGEANCE DDR4 2933MHz ~ (2 x 8GB)
Graphics Card             8GB AMD RADEON™ RX 580 - HDMI, DP - DX® 12
1st Storage Drive         240GB ADATA SU630 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
1st M.2 SSD Drive       250GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 2300MB/W)
DVD/BLU-RAY Drive   NOT REQUIRED
Power Supply              CORSAIR 650W VS SERIES™ VS-650 POWER SUPPLY
Processor Cooling       Corsair H80i V2 Hydro Series High Performance CPU Cooler
Thermal Paste             COOLER MASTER MASTERGEL MAKER THERMAL COMPOUND
Extra Case Fans          2x 120mm Black Case Fan (configured to extract from rear/roof)

 

Any advice is very much appreciated.

 

Cheers,

 

Tom

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