Processors

[matters27]

2990WX build freezes about 3 times a day. Screens go black, can't shutdown, have to hold power button or flip switch on PSU. Can be doing anything - it's even happened after I have walked away. No motherboard utility software is loaded. When I swapped motherboards I also did a clean Windows install. I have used 3 different sets of RAM, 2 different motherboards, and 2 different PSU's. Here is the current build:

MSI X399 SLI Plus Motherboard, 2990WX CPU, 64gb RAM on approved list (CMK64GX4M4A2666C16), MSI RTX 2080 video card, Seasonic 1300W PSU, and 2 Samsung 970 pro 1TB ssd's in RAID 1. XMP is off. No overclocking. Things I haven't tried: swapping video card, swapping hard drives. My first motherboard was Gigabyte Designaire with a Corsair 850 watt PSU. What am I missing? Ryzen Master shots (under full load and idling) and CPU-Z shots attached. Any help appreciated. Thanks!

[misterj]

matters27, please right click This CPU-Manage-Event Viewer-Windows Log-System-Filter Current Log...-Check Critical-OK.  Please post a screenshot of this if not blank.  Select one item and click Details below and copy and paste the EventData in your reply.  Thanks and enjoy, John.

EDIT: What slots are your memory sticks in?

[matters27]

Memory is in slots A2, B2, C2, and D2.

System

- Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 6

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated [ SystemTime] 2019-11-14T19:41:59.896421300Z

EventRecordID 5729

Correlation

- Execution [ ProcessID] 4 [ ThreadID] 8

Channel System

- Security [ UserID] S-1-5-18

-

EventData

BugcheckCode

0

BugcheckParameter1

0x0

BugcheckParameter2

0x0

BugcheckParameter3

0x0

BugcheckParameter4

0x0

SleepInProgress

6

PowerButtonTimestamp

0

BootAppStatus

3221225684

Checkpoint

16

ConnectedStandbyInProgress

false

SystemSleepTransitionsToOn

3

CsEntryScenarioInstanceId

0

BugcheckInfoFromEFI

false

CheckpointStatus

0

[misterj]

Thanks, matters27.  Please copy and paste the Details - should look like this:

-

EventData

BugcheckCode

1

BugcheckParameter1

0x7ffb3f37c724

BugcheckParameter2

0x0

BugcheckParameter3

0x0

BugcheckParameter4

0x0

SleepInProgress

0

PowerButtonTimestamp

0

BootAppStatus

0

Checkpoint

0

ConnectedStandbyInProgress

false

SystemSleepTransitionsToOn

0

CsEntryScenarioInstanceId

0

BugcheckInfoFromEFI

true

CheckpointStatus

0

I get plenty of these on my 2990WX.  All my specifications:

MSI X399 Creation, Threadripper 2990WX, 3xSamsung SSD 970 EVO RAID0, 4xSSD 960 EVO on
MSI AeroXpander RAID10, 1TB & 500 GB WD Black, G.SKILL Flare X F4-3200C14Q-32GFX,
Windows 10 x64 Pro, EnerMax-MaxTytan-EDT1250EWT, Enermx Liqtech TR4 280 CPU Cooler,
Radeon RX580, Aquantia 10 GbpS Ethernet NIC, UEFI E7B92AMS.130, AGESA SummitPI-SP3r2-
1.1.0.2.

I have RMA my MB twice for this and still have the problem.  Please post a screenshot of RM.  Thanks and enjoy, John.

[misterj]

Thanks, matters27.  Please try slots A1, B1, C1 and D1.  I think it is either a MB or a memory problem.  Please post a screenshot of Ryzen Master.  Thanks and enjoy, John.

EDIT: Please tell me what BIOS and AGESA are you running.  The Mainboard tab of CPU-Z will tell you.

[matters27]

Of all the crazy things, it appears to have been the video card. We were running an RTX 2080 and swapped it for a 2060 and have had almost a week without a crash. Thanks for your help. :-)

[misterj]

Thanks, matters27.  I cannot make a connection, but really glad you are running again.  Enjoy, John.