AnsweredAssumed Answered

Adrenaline 19.11.1 on Win10 Insider Preview

Question asked by jchap1590 on Nov 13, 2019
Latest reply on Nov 13, 2019 by jchap1590

I'm trying to get Radeon Software Adrenaline 2019 Edition 19.11.1 installed on Windows 10 Home x64 Insider Preview (build 19013, release 191025-1609) but it keeps failing with error 1603. I can successfully install Radeon Pro Software for Enterprise 19.Q4 but I have issues with that driver causing my displays to go entirely green for a few seconds sometimes and my gamma correction also keeps getting reset for some reason.


I've tried running both online and offline SFC scans, "DISM /online /cleanup-image /restorehealth" and offline DISM using a clean WIM extracted from a Win10 ISO, all of which found no issues. I did a CHKDSK too for good measure. I also uninstalled and reinstalled all of the Visual C++ redists (2010, 2012, 2013, and 2015-2019). Windows is up-to date, all other drivers are up-to-date, my UEFI/BIOS is current, Windows Defender is disabled and I don't run any type of third-party AV software. I've tried a bunch of other things: express install, custom install selecting all options, custom install selecting only display driver and radeon settings, custom install selecting only the display driver, AMD uninstall, AMD clean uninstall, DDU uninstall in safe mode. nothing has worked.


The installer log, which I've attached is of almost no use at all, it just says "Package Manager The installation failed".

I am confused why the log lists another AMD device with a separate device ID on my system, though, because I don't have one.


GPU: Radeon Pro WX 3100

CPU: Intel Core i5-9400

MB: ASRock H370M Pro4

RAM: Crucial 2x 8GB dual-rank 2400MHz CL17

SSD: PNY CS3030 250GB

2x Dell SE2719H monitors connected via miniDP-to-HDMI