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Radeon 5700 with Razer Core X chroma not detected on XPS 13 7390

Question asked by malc on Oct 30, 2019

Hi 

 

I have a new XPS 13 7390 with i7-10510U, 16GB RAM and all the standard laptop specs. I tried to install the AMD Radeon 5700 via Razer Core X chroma using Thunderbolt but the AMD adapter is shown with error in the device manager, therefore not detected by the AMD Radeon settings.

 

 

 

I made two attempts, each on a fresh Windows installation with all necessary drivers, firmwares, BIOS and updates installed beforehand.

 

 

 

I also tried to remove all traces of AMD driver settings with Revo uninstaller and DUU in safe mode.

 

 

 

Could anyone please shed some light?

 

 

 

Thanks in advance!

 

 

 

Malcolm

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