davewe

RX 5700XT not working properly.

Discussion created by davewe on Oct 30, 2019
Latest reply on Nov 2, 2019 by hyderman

Hey everyone,

I recently build my first own PC and unfortunatly have some problems. Sometimes when I try to play a game my PC is not able to run it with more than just a few fps. When I restart my PC several times, it sometimes suddenly works again. I also often get the "video_tdr_failure", with the reason "atikmpag.sys". And when my system is not working properly it needs quite sometime to shut down.

 

My specs are: 

GPU: MSI 8gb Radeon RX 5700 XT mech oc

CPU: Ryzen 7 3700X WRAITH AM4 B (using the boxed cooler)

Motherboard: Asus PRIME X470-PRO

With a 850 Watt power supply and 16gb gddr6 Ram with 1755 MHz and Windows 10.

 

Pls let me know if you need something else.

I believe the problem lies with the gpu since everything worked fine with my old gpu (radeon R9 370), but I already sent in my old 5700xt and got a new one because I thought it was defect, but its still not working.
I also tried using different drivers, starting with the 19.9.2, went down some version (I can't remember every version I tried) and am currently using the 19.7.5 version, which is still not running.

I also tried switching from the new ssd to my old hdd, which unfortunatly also didn't work.

I have no idea, what I should do (not a computer genius unfortunatly) and could use some help.

Thanks to everyone in advance!

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