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Getting a link failure on my Oculus Rift S?

Question asked by gate28 on Oct 30, 2019
Latest reply on Oct 30, 2019 by gate28

I have a Rift S that I've been using no problem for weeks now, but today it's just stopped working and the Radeon app is telling me that "The system has detected a link failure and cannot set the requested resolution and refresh rate." I've updated the drivers for both the Rift and my graphics card and swapped the Rift to my other DisplayPort, but I get the same error. The Rift uses a proprietary cable, so I can't try a new cable or different hardware. I don't have any other hardware that uses DisplayPort. The Oculus software isn't showing me any errors.

 

Here are my system specs:

  • CPU: AMD Ryzen 7 2700 at 3.2 GHz
  • GFX card: Radeon RX 580
  • RAM: G.Skill Ripjaws 16GB DDR4 2400
  • Mobo: MSI Arsenal B450
  • OS: Windows 10 Home

 

Is there something I can fix on my end or am I going to have to reach out to Oculus to see if I can get a replacement cable?

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