erikgpu

Installing Radeon software removes 1440p option - help!

Discussion created by erikgpu on Oct 24, 2019
Hi all, thanks for reading. Have an odd issue on my hands.
Without the AMD Radeon software installed, I can run both my monitors at 1440p. After installing the AMD Radeon software the option to select 1440p is gone (both in windows and Radeon software). I can get 1440p again by uninstalling the Radeon software.
Computer Type: Dekstop (self build)
GPU: ROG-STRIX-RX580-O8G-GAMING
CPU: 6600K - overclocked at 4.4ghz
Motherboard: Gigabyte GA-Z170M-D3H Motherboard.
RAM: 32GB
PSU: Corsair CX Series CX550M 550W ATX 12V 80 Plus Bronze Certified Modular
Operating System & Version: Windows 10
GPU Drivers: None & Latest - win10-64bit-radeon-software-adrenalin-2019-edition-19.10.1-oct17.exe
Chipset Drivers: unsure
Background Applications: Fresh windows install - no applications
Troubleshooting:
- reinstall radeon software
- fresh windows install (keeping no files/programs)

The monitor is a Dell U2713HM powered by a RX 580. Using a HDMI cable to DVI converter (as the HDMI slot on this monitor does not support 1440p). Fresh windows install works 1440p out of the box, but once I install the AMD driver (latest from the website) it removes the 1440p option and leaves me with 1080p (recommended). So odd, never seen this before.

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