RX 5700 XT Eyefinity PLP doubled lines / misalignment error

Discussion created by c63 on Oct 22, 2019
Latest reply on Jul 19, 2020 by c63



I have got a new RX 5700 XT. First off, kudos to AMD for delivering such a great performance and to Powercolor for keeping noise at a low level. It's a huge step up from my previous RX 480.


Unfortunately, since switching to this GPU, I have an annoying graphic error whenever I'm in Eyefinity mode. On the right monitor, a horizontal area is doubled (and other lines must be missing, since nothing looks condensed), and mouse clicks are not registered exactly where the cursor is shown. Also, on both side monitors, a striped square shows up around the mouse cursor. (Right of the Additional Settings window in the screenshot.)


On a screenshot taken with Windows (by pressing PrintScreen), the problem is not visible, so I attach a photograph.


I already ran Cleanup Utility in safe mode. Then reinstalled the driver, rebooted, and then set up Eyefinity again. That did not help.

Anything else I should try? Thanks for any advice!


Specs copied from Radeon settings:

Radeon Settings Version - 2019.1004.1215.22045
View Release Notes - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-10-1
Driver Packaging Version -
Provider - Advanced Micro Devices, Inc.
2D Driver Version -
Direct3D® Version -
OpenGL® Version - 26.20.11000.13571
AMD Audio Driver Version -
Vulkan™ Driver Version - 2.0.106
Vulkan™ API Version - 1.1.119


Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon RX 5700 XT
Device ID - 731F
Vendor ID - 1002
SubSystem ID - 2398
SubSystem Vendor ID - 148C
Revision ID - C1
Bus Type - PCI Express 4.0
Current Bus Settings - PCI Express 3.0 x16
BIOS Version -
BIOS Part Number - 111
BIOS Date - 2019/08/26 04:01
Memory Size - 8176 MB
Memory Type - GDDR6
Memory Clock - 875 MHz
Core Clock - 1795 MHz
Total Memory Bandwidth - 448 GByte/s
Memory Bit Rate - 14.00 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
OpenGL® API Version - 4.6
OpenCL™ API Version - 2.0


Other system specs:

Windows 10 Pro 64 bit 1903 Build 18362.418

Mainboard: Asus Z170 Pro Gaming

RAM: 2 * 8 GiB Corsair DDR4-3000 (CMK16GX4M2B3000C15)

PSU: be quiet! STRAIGHT POWER BQT E9-700W 80+Gold

Graphics card: Powercolor Red Dragon Radeon RX 5700 XT

PLP Display setup (left to right):

  HP EliteDisplay E202 (20" 900x1600) portrait

  Asus PB328Q (32" 2560x1440) landscape

  HP EliteDisplay E202 (20" 900x1600) portrait