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VIDEO_TDR_FAILURE (116)

Question asked by madlyy on Oct 15, 2019
Latest reply on Dec 7, 2019 by kingfish

GPU: RX580 8GB

OS: Windows 10 64 bit version 1709

Driver version:19.10.1

Display Devices: Viewsonic XG2402 144Hz HDMI

Motherboard: Gigabyte AB350M Bios version F10

CPU: Ryzen 5 1600

PSU: Seasonic S12II 520W

RAM: 16GB

 

Issue:

VIDEO_TDR_FAILURE (116) BSOD atleast once every day, it occurs randomly even when I'm not playing games. Have already tried DDU to reinstall drivers.

 

WinDbg:

VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: ffffd6803e3fe2c0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: fffff80ba8b305a4, The pointer into responsible device driver module (e.g. owner tag). Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000000000003, Optional internal context dependent data.  Debugging Details: ------------------  Unable to load image atikmpag.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for atikmpag.sys  KEY_VALUES_STRING: 1      Key  : Analysis.CPU.Sec     Value: 1      Key  : Analysis.DebugAnalysisProvider.CPP     Value: Create: 8007007e on DESKTOP-DIG37CP      Key  : Analysis.DebugData     Value: CreateObject      Key  : Analysis.DebugModel     Value: CreateObject      Key  : Analysis.Elapsed.Sec     Value: 4      Key  : Analysis.Memory.CommitPeak.Mb     Value: 69      Key  : Analysis.System     Value: CreateObject   DUMP_FILE_ATTRIBUTES: 0x8   Kernel Generated Triage Dump  BUGCHECK_CODE:  116  BUGCHECK_P1: ffffd6803e3fe2c0  BUGCHECK_P2: fffff80ba8b305a4  BUGCHECK_P3: ffffffffc0000001  BUGCHECK_P4: 3  BLACKBOXBSD: 1 (!blackboxbsd)   BLACKBOXPNP: 1 (!blackboxpnp)   CUSTOMER_CRASH_COUNT:  1  PROCESS_NAME:  System  STACK_TEXT:   ffffa302`b70d8a18 fffff80b`a82ace80 : 00000000`00000116 ffffd680`3e3fe2c0 fffff80b`a8b305a4 ffffffff`c0000001 : nt!KeBugCheckEx ffffa302`b70d8a20 fffff80b`a8277079 : fffff80b`a8b305a4 ffffd680`3d5d1010 ffffd680`3d5d10e0 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xec ffffa302`b70d8a60 fffff80b`a8277b95 : ffffd680`3e3f01c0 00000000`10000000 ffffd680`3d5d1010 00000000`10000000 : dxgkrnl!DXGADAPTER::PrepareToReset+0x159 ffffa302`b70d8ab0 fffff80b`a82ac615 : fffff80b`00000100 ffffd680`3eeef040 ffffd680`3e569ee8 ffffd680`3b4a3700 : dxgkrnl!DXGADAPTER::Reset+0x229 ffffa302`b70d8b20 fffff80b`a82ac767 : 00000000`00000100 ffffd680`3a5a3490 ffffd680`390c7b60 fffff80b`b0f04730 : dxgkrnl!TdrResetFromTimeout+0x15 ffffa302`b70d8b50 fffff801`f7d1a9e5 : ffffd680`3b4a3700 fffff80b`a82ac740 ffffd680`390c7b60 ffffd680`390c7b60 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27 ffffa302`b70d8b80 fffff801`f7d57967 : ffffd680`3b4a3700 00000000`00000080 ffffd680`390de440 ffffd680`3b4a3700 : nt!ExpWorkerThread+0xf5 ffffa302`b70d8c10 fffff801`f7e15fb6 : ffffa400`d93cc180 ffffd680`3b4a3700 fffff801`f7d57920 ffffd680`40a3a840 : nt!PspSystemThreadStartup+0x47 ffffa302`b70d8c60 00000000`00000000 : ffffa302`b70d9000 ffffa302`b70d3000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16   SYMBOL_NAME:  atikmpag+105a4  MODULE_NAME: atikmpag IMAGE_NAME:  atikmpag.sys  STACK_COMMAND:  .thread ; .cxr ; kb  FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys  OSPLATFORM_TYPE:  x64  OSNAME:  Windows 10  FAILURE_ID_HASH:  {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}  Followup:     MachineOwner ---------

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