AnsweredAssumed Answered

RX 5700 XT freezing and crashing drivers version 19.10.1

Question asked by mlap on Oct 14, 2019
Latest reply on Oct 16, 2019 by amdmatt

Here we go


I just put this system together a month ago and from the start, I was running into an issue with the PC freezing and within 15-20 seconds restarting on its own. I have recorded several errors on the event viewer from drivers to thermal issues. yesterday I had the time so I reinstalled windows and left all the MOBO support programs uninstalled thinking it was a conflict and its almost worse at this point. It freezes on startup, in the event viewer, MS word, loading Battlefield V, sometimes it runs Battlefield V and freezes in-game, It also does the same thing in Stellaris as well. I was able to run Furmark without and issue for about 10 minutes then I shut that down.  I contacted ASUS because that's whose label I bought this graphics card under. They want me to send it back and in 3 weeks I will get word on if the issue can be fixed. So I am turning to you all for help. Here are the system specs. 



gigabyte b450 aorus pro wifi

Scandisk 1tb SATS SSD

Crucial 500gb M.2 SATA SSD

T-Force 16Gb DDR4 2666

AMD Ryzen 2 2700X

EVEA Supernova 650


I was able to open the dump file and below are the copied results. 

Side note I ran a memory diagnostic and the memory came back fine


I attached the last four crash dump files, they are listed by date and time in the file name after the last dump on 10/13 I shut off the system and walked away.


According to what I have been able to figure out it has to do with the Direct X kernel however I don't even know if Radeon uses direct X. This is my first Radeon card ever and so far I have a bad taste. 


Thanks for any help you all can give.