AnsweredAssumed Answered

New PC performing well below expectations, games freezing and crashing.

Question asked by charlesson23 on Oct 13, 2019
Latest reply on Oct 15, 2019 by pokester


Windows 10 home

Latest chipset drivers, latest BIOS update, latest GPU drivers

monitor: asus 27 inch 2560 x 1440, 144hz DP cable

monitor 2: BENQ 60hz 24 inch hdmi cable

asus rog strix x570-e mobo

ryzen 7 3700x 

850w PSU

16GB ddr4 3200mhz 2 dimm.


the issue/what i've experienced:

if much is going on on the computer, for instance the mousepointer can get extremely slow and if i try to navigate through my computer that will be slow as well, cant play games on 1440p mid-ultra settings, i have to go on low settings, im not an expert but i have thought this issue might have to do with the CPU, its almost like ive experienced roughly the same issue with my 2 earlier computers i've built, but this time i tried ryzen, and from what i've read, my system should be able to handle what its not currently, sorry for my bad English and hope someone can guide me in some way.


overall, my experience with CPUs has been very disappoiting and i have no clue whats wrong, even tried to re-seat the CPU.


i've got recomendations on installing new windows and reinstalling all drivers and updates.


feel free to ask any questions.


im done fighting with this issue and im willing to pay for help

since i payed a good amount for the computer, i'd like it to work properly and use it to its maximum.