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RX 5700 XT drivers will not install crashes/reboots

Question asked by jmarsala1073 on Oct 8, 2019
Latest reply on Oct 10, 2019 by jmarsala1073

Hello I just bought a AMD Radeon RX 5700 XT card and I can not for the life of me install the drivers.  The computer just reboots detecting the card and nothing is installed.  Try again and it thinks the drivers are installed and just hangs then reboots again.  I have tried both the Win10-64Bit-Radeon-Software-Adrenalin-2019-Edition-19.8.1-Aug20 and Win10-64Bit-Radeon-Software-Adrenalin-2019-Edition-19.10.1-Oct7 driver packages.  So I have this brand new card and I am ready to just return it since sure it boots but it just loads the Microsoft Basic Display Driver.  I tried the AMD Cleanup Utility from the install package and it locks and reboots as well.  I have an MSI MPG X570 Gaming Plus MB with the latest BIOS, and AMD Ryzen 9 3900x processor and 32 GB of Corsair Vengence Pro 3600 Ram and a Corsair 850 Watt PSU.  All clocked to stock speeds right now.  I am at a loss as I have been checking and rechecking and taking apart and putting back together this PC for the last 4 hours.  I hate to say it but I am about to bring it back and get an NVidia card instead, this is supposed to be replacing it but I guess you should stay with what works.  All NVidia software was removed before the card was installed.