mefistogamer

RX 5700 - Black screen, Freezing, Games Crashing

Discussion created by mefistogamer on Oct 8, 2019
Latest reply on Oct 20, 2019 by pybro

Hi 

rx 5700

I'm an engineer, assembling desktop gaming stations for over a decade.

I am also a gamer, streamer and community contributor for many game titles.

Please see my detailed description of the issues.

If you should have more questions, I'm willing to test some beta solutions on my gaming station if needed, just drop me an email.

Setup photo

 

 

 

 

 

 

 

 

 

 

Describe the issue:

  • Black screen while gaming, unable to get back to the game (sound still on) need to kill process from task manager
  • Freezing game (restart of a PC required)
  • Flashing screen while gaming

 

Motherboard:

Gigabyte X570 AORUS ELITE

  • Latest BIOS
  • No errors after 48H stress testing

 

RAM:

Kingston Fury, DDR4, 16 GB,3200MHz, CL18 (HX432C18FB/16 )

  • No OC
  • No errors after 48H stress testing

 

SSD:

Kingston A1000 480GB PCIe x2 NVMe (SA1000M8/480G)

  • Tested, no errors

 

CPU:

AMD Ryzen 5 3600X, 3.8GHz, 32MB, BOX (100-100000022BOX)

  • BOX cooler
  • Latest AMD Ryzen Master driver
  • Tested in Prime for 48H - no errors

 

GPU:

Asus RX5700-8G 8GB GDDR6 (RX5700-8G)

  • No OC profiles
  • Unable to test (same errors during 3D mark)

 

PSU:

XFX XTR2 750W Full Modular (80+ Gold, 6xPEG, 120mm, Single Rail) -P1-0750-XTR2

  • Tested on full CPU load for 48H - no errors

 

Display:

Main: AOC CQ32G1 - Secondary: Philips 200V4LAB2/00 

  • Main with 2560 x 1440 resolution and 144Hz
  • Secondary with 1600 x 900 resolution and 60Hz

 

OS:

 Windows 10 Home 64bit EN

  • version 1903
  • fresh installation
  • Latest update: September 10, 2019—KB4516058 (OS Build 17134.1006)

 

Driver Version:

Latest tested: Adrenalin 2019 Edition 19.10.1

  • Adrenalin 2019 Edition 19.9.3- not fixed
  • Adrenalin 2019 Edition 19.9.2- not fixed
  • Adrenalin 2019 Edition 19.9.1- not fixed
  • Adrenalin 2019 Edition 19.8.2- not fixed
  • Adrenalin 2019 Edition 19.7.5- not fixed
  • Adrenalin 2019 Edition 19.7.2- not fixed

 

Game tested:

All games on maximum details with 2560 x 1440 (WQHD) resolution

  • World of Warships (latest update) - black screen after 20 minutes to 1 hour from the start of the game
  • War Thunder (latest update) - flashing black screen after 20 minutes to 30 minutes from the start of the game
  • Need for Speed shift 2 - freezing and flashing black screen after 20 to 30 minutes from the start of the game
  • Minion Masters (latest build) - working only on full hd windowed setting, while on full screen - freezing PC
  • League of legends (latest patch) -  flashing black screen after 20 minutes to 30 minutes from the start of the game

 

Steps to reproduce the issues:

Just start the game and play for a while, sometimes 20 minutes to 1 hour and crash appears.

 

Troubleshooting performed:

All on fresh OS installation

  • Tried all mentioned drivers above
  • Tried to set maximum cooler speed via wattman - no results
  • Tried disconnecting secondary display - no results
  • Tried on default windows drivers - no results
  • Tried disabling few services - no results
  • Tried on non native full HD resolution - no results
  • Tried 75Hz display setting - no results
  • Tested system on geforce 2070 - WORKED FINE!

 

As for now, it looks like it might be either drivers fault or I actually have a faulty graphic card.
I will wait for AMD resolution for about 2 weeks and if none provide, will sell this card and go for NVIDIA.
Shame on you AMD, I really tried your equipment after a long break, only using Intel+NVIDIA.

Seems that you will never learn 

 

Thanks in advance for any solution.
BR
MefistO Gamer

 

FYI amdmatt
Also: Graphics
Thread in: RX 5700 XT Random Black Screens When Gaming

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