Both Chipset and GPU Drivers causing system crash on install

Discussion created by orh93 on Oct 4, 2019
Latest reply on Dec 23, 2019 by yarddogg77

Hi all, I really hope you can help me. I've built a few PCs before but never come across a problem like this.


I'm trying to install drivers on my new x570/Ryzen 3700 based rig, but trying to install either the AMD chipset drivers or the driver for my Radeon RX 5700 leads to a system crash. Both cases are identical. When I try to run the installer I can choose express or custom install. Regardless of which I choose, the installer then goes for about 5-10 seconds on the 'detecting hardware' or 'checking for drivers' stage before first freezing, and then shortly after causing an unexpected reboot. Event viewer indicates event ID 41 and task category 63.


I have tried all the steps in this article to no avail: Troubleshooting Common AMD Graphics Driver Installation Problems 


P.S. I'm not at all sure if it's at all related, but the system clock is showing about 7 hours ahead despite the time being set to automatic. and in the correct time zone, and the pc being connected to the internet.


     - OS: Windows 10 x64;

     - CPU: Ryzen 3700;

     - GPU: Radeon RX 5700;

     - Motherboard: MSI MPG X570 GAMING PLUS;

     - RAM: Corsair Vengeance 16GB (4x4GB) 2400MHz;

     - Storage: Corsair MP600 M.2 1TB