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Placed RMA on a Ryzen 5 3600 and its cooler

Question asked by getmazapaned on Oct 2, 2019
Latest reply on Oct 3, 2019 by elstaci

I made the RMA order on a Ryzen 5 3600 on Sunday, since after some testing on 2 motherboards (b450m and x470) both the CPU and the Wraith Stealth cooler don't work properly.

I got an email on Monday from AMD saying they created a "client support account" and then said that a separated email will contain the number of order. I don't know how to get into that account (this one was created later with the same email) and I don't have this said email.

Is there any known reason for that? Do I have to wait more to know if my request was approved? And how do I access the client support account where they may have already told me the instructions I need to send my CPU for warranty.