acord

Black screen and windows restart on many of my games. And sometimes it dose it randomly: Radeon rx 5700

Discussion created by acord on Sep 29, 2019
Latest reply on Oct 10, 2019 by acord

Hello

I have a big problem with my new computer, here is some of the speccs

 

okey, so some of my games get a black screen then a windows restart, for the moment im trying to play monster hunter world, but I can’t even get to the menu,

I have not over clocked the card or anything ells in the computer,

I srsly need help with this,

 

If you need any more specific information, just ask,

i will deliver any information to get this card to work,

 

i have the latest drivers, unistaled and reinstaled. 

 

 

 

Computer name: *********************
Windows version: Windows 10 , 10.0, version 1903, build: 18362
Windows dir: C:\windows
Hardware: Komplett PC, Komplett, ASUSTeK COMPUTER INC., EX-A320M-GAMING
CPU: AuthenticAMD AMD Ryzen 7 2700X Eight-Core Processor AMD8664, level: 23
16 logical processors, active mask: 65535
RAM: 17113460736 bytes (15,9GB)

Radeon rx 5700 8 gb


What Whocrash program had to say

Crash Dump Analysis


Crash dumps are enabled on your computer.

Crash dump directories:
C:\windows
C:\windows\Minidump

On Sun 2019-09-29 06:57:03 your computer crashed or a problem was reported
crash dump file: C:\windows\Minidump\092919-8796-01.dmp
This was probably caused by the following module:
atikmpag.sys (0xFFFFF8075A6805A4)
Bugcheck code: 0x116 (0xFFFFCB0AD5C41010, 0xFFFFF8075A6805A4, 0xFFFFFFFFC0000001, 0x3)
Error:
VIDEO_TDR_ERROR
file path: C:\windows\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\atikmpag.sys
product:
AMD driver
company:
Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query:
atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sun 2019-09-29 06:57:03 your computer crashed or a problem was reported
crash dump file: C:\windows\MEMORY.DMP
This was probably caused by the following module:
atikmpag.sys (0xFFFFF8075A6805A4)
Bugcheck code: 0x116 (0xFFFFCB0AD5C41010, 0xFFFFF8075A6805A4, 0xFFFFFFFFC0000001, 0x3)
Error:
VIDEO_TDR_ERROR
file path: C:\windows\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\atikmpag.sys
product:
AMD driver
company:
Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query:
atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

 

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