Monster hunter world and black screen, + other games

Discussion created by acord on Sep 28, 2019
Latest reply on Oct 11, 2019 by mstfbsrn980

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Trust me, I have read a dosin types of threads and forum topics, but nothing helps.

I have latest drivers on, uninstalled and reinstalled,

Tried to update other driver for other components, but nothing works.

I have a whocrash program that read the latest crash I had and this is what he said.

Computer name: ********************
Windows version: Windows 10 , 10.0, version 1903, build: 18362
Windows dir: C:\windows
Hardware: Komplett PC, Komplett, ASUSTeK COMPUTER INC., EX-A320M-GAMING
CPU: AuthenticAMD AMD Ryzen 7 2700X Eight-Core Processor AMD8664, level: 23
16 logical processors, active mask: 65535
RAM: 17113460736 bytes (15,9GB)

GPU: Readon RX 5700

Crash dump directories:
C:\windows
C:\windows\Minidump

On Sat 2019-09-28 18:54:27 your computer crashed or a problem was reported
crash dump file: C:\windows\Minidump\092819-8453-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF8066D2105A4)
Bugcheck code: 0x116 (0xFFFFA98A6FB22010, 0xFFFFF8066D2105A4, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\windows\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Sat 2019-09-28 18:54:27 your computer crashed or a problem was reported
crash dump file: C:\windows\MEMORY.DMP
This was probably caused by the following module: atikmpag.sys (0xFFFFF8066D2105A4)
Bugcheck code: 0x116 (0xFFFFA98A6FB22010, 0xFFFFF8066D2105A4, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\windows\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

Is all these black screen a driver issue?

I even got a black screen and windows restart by just trying to post this thread…..

If anyone have thoughts or a question, shot.

Outcomes

mstfbsrn980 Sep 30, 2019 12:56 PM

What is your PSU?
Have you tried the graphics card with a different system?
If the system crashes continuously, go to WattMan and reset settings. Then set GPU power to -30% and try again. This reduces the graphics card's TDP (temperature) and reduces risks of crash.
If your power supply is sufficient and you do not have a GPU temperature problem, you should look for the problem with a software. Uninstall the driver with DDU in safe mode and reinstall the latest driver. Do not modify the driver settings with Radeon Settings software. Also, stop this software from running. Run Command Prompt as an administrator and try these:

taskkill /f /im RadeonSettings.exe
taskkill /f /im amdow.exe
taskkill /f /im AMDRSServ.exe
sc stop "AMD External Events Utility"

You run these commands to stop AMD display driver components. You reduce the possibility that the driver software makes an error. The graphics card must also be physically connected properly. Check inside the PC case.

Actions

acord @ mstfbsrn980 on Sep 30, 2019 1:08 PM

I have manage to get some few things to work,

The random black screen on desktop has decrees thanks to (img)

i just manage to get monster hunter world to run this morning, thanks to some bugg?

I copie the MWH folder to another folder then open it from there as an admin and then it worked,

It makes no sense…

I have a stronk feeling all of this is driver issues.

But is it AMD driver or some windows driver, I cant say...

Actions

kingfish @ acord on Sep 30, 2019 2:05 PM

Use high performance...

Actions

acord @ kingfish on Oct 1, 2019 8:48 AM

Is you mean ”AMD ryzen balance” the black screen will come back again, the CPU will go on minimum 4.0 GHz non stop

But with “windows balance” he can jump between 2.5 GHz (when the computer is not doing anything) to 4.3 GHz when power is needed,

Actions

mstfbsrn980 @ acord on Sep 30, 2019 2:26 PM

I have offered you more than one solution. I suggest you try what I wrote. Also, if Windows Power Options resolves this problem, your motherboard may not be able to properly adjust core voltages. Or you are trying to master with a program like Ryzen Master software.

Actions

acord @ mstfbsrn980 on Oct 1, 2019 8:44 AM

This is my power supply

https://www.komplett.se/product/838663?noredirect=true#

I no longer have problem with blackscreen anymore after I changed energy alternatives from “AMD ryzen balance” to “windows balance”, so that to me is problem solved,

And im ot going to “taskkill /f /im RadeonSettings.exe”

all of that, this is beyond my comfort zone.

If you are very curios, here is full list of everything inside my computer.

Svive Gaming Virga nätverkskort
AC1200, PCIe, Bulk, Art. nr: 1115668 / Tillverkarens artikelnummer:: SV-NIC1200AC


Fractal Design Define S Black
Fläktar: 1x 140mm front, 1x 140mm bak, ljuddämpat. mITX, mATX, ATX, USB3.0, Art. nr: 841409 / Tillverkarens artikelnummer:: FD-CA-DEF-S-BK


Cooler Master B500 V2 KOMPLETT Edition <<<< (this is power supplie!!)
ATX 12V V2.3, 80 PLUS, 1x 4+4 CPU, 2x 6+2pin PCIe, 6x SATA, 3x Molex, Art. nr: 838663 / Tillverkarens artikelnummer:: RS500-ACABB1-BK


AMD Ryzen 7 2700X Processor
Socket-AM4, 8-Core, 16-Thread, 4.35GHz, 20MB cache, 105W, Art. nr: 1018628 / Tillverkarens artikelnummer:: YD270XBGAFMPK


CM Masterliquid ML240L Komplett Edition
240mm Radiator, 2x120mm RGB Fan 650-2000 RPM, RGB pump, Komplett Edition, Art. nr: 1105581 / Tillverkarens artikelnummer:: MLW-D24M-A20PC-K1


ASUS EX-A320M-GAMING, Socket-AM4
Moderkort, Micro-ATX, A320, DDR4, PCIe-x16, M.2, Art. nr: 1004496 / Tillverkarens artikelnummer:: EX-A320M-GAMING


Ballistix Sport LT DDR4 16GB
2x8GB 2666MHz DDR4 CL16 SR x8 Unbuffered DIMM, Grå, Art. nr: 1118558 / Tillverkarens artikelnummer:: BLS2K8G4D26BFSBK


ASUS Radeon RX 5700
Grafikkort, PCI-Express 4.0, 8GB GDDR6, Navi, Art. nr: 1133131 / Tillverkarens artikelnummer:: RX5700-8G


Samsung PM981 SSD 512GB M.2 PCIe SSD
PCIe Gen3x4, M.2 2280, NVMe 1.2a, up to 3000/1800 MB/s, TLC VNAND, Art. nr: 975819 / Tillverkarens artikelnummer:: MZVLB512HAJQ-00000


Samsung 860 EVO 500GB SSD
SATA 3.0, 2.5'', V-NAND MLC, up to 550/520MB/s read/write, 300 TBW, Art. nr: 975810 / Tillverkarens artikelnummer:: MZ-76E500B/EU


Fractal Design Dynamic GP-14 fläkt
140 x 140 x 25 mm, 1000 RPM, 68.4 CFM, 18.9 dBA, 3-pin, Svart, Art. nr: 945144 / Tillverkarens artikelnummer:: FD-FAN-DYN-GP14-BK


Windows 10 Home
Nordic + English, Art. nr: 200614 / Tillverkarens artikelnummer:: KUK-00001


Komplett Gaming Musmatta M
Medium, låg friktion, 32 x 27 cm, mjuk, laser cut edge, Art. nr: 200511


Stötsäker kartong
Stötsäker kartong, Art. nr: 200504

Actions

mstfbsrn980 @ acord on Oct 2, 2019 7:43 AM

Purchase a 700W PSU or higher. Your problems will be solved. If power option changes make your system more stable, the motherboard cannot properly adjust CPU core voltage.

Actions

acord @ mstfbsrn980 on Oct 4, 2019 3:34 PM

thank you, i might send this computer back and see if i can uppgrade it trough that way,

due to warrenty issues, i just can't open the chassi upp and play around with it.

Actions

acord @ mstfbsrn980 on Oct 10, 2019 10:37 AM

dude, i got a new PSU and instaled it.

it did not solve the problem
here it is. Corsair RM850x, 850W PSU - Nätaggregat - Komplett.se

also! me and some friends discoverd many wierd thing going on with this computer!

take a look!
my computer is COTY - YouTube

putting a HDMI that is linked to a screen that is turned on, will turn on every fan inside my computer, even if the computer do not have the PSU turned on

Actions

mstfbsrn980 @ acord on Oct 10, 2019 3:32 PM

If you explain the problem in detail, I will try to tell you what might cause it.

Actions

geocrusher Oct 1, 2019 9:49 AM

What Adrenaline software version are you using? I haven't gotten a bluescreen or any black screening happening with my 5700XT ever since 19.9.2 came out, especially playing Monster Hunter World which I pretty much only played on this computer at the moment.

Do you have the latest BIOS for your motherboard? Another potential issue that I had with my ASUS B450 motherboard is that the PCIe was set to Gen 4 or AUTO, so try manually setting it to Gen 3 under Ai Tweaker and see where that leads you.

Actions

acord @ geocrusher on Oct 1, 2019 10:03 AM

i just were inside the bios, keep in mind i am sort of a noobi when it comes to this,

i dont really want to touch anything unless i fully know that im doing :/

i could not find any thing about Gen4 / auto, in Ai tweaker.

Actions

mstfbsrn980 Oct 11, 2019 2:55 AM

Excuse me. I didn't read it fully. The problem you share with a YouTube video is caused by the motherboard. But I don't know why this problem occurs. This problem has nothing to do with the driver. Because the driver starts with Windows starting. I think you won't have problems with a good PSU. Perform a clean Windows installation and do not install any driver package other than the graphics card driver. I suggest you try that way.
- Remove the graphics card, clean the PCI port of the motherboard with an old dry clean toothbrush.
- Connect the GPU to your system and screw it so that it does not move with vibration.
- Perform a clean Windows installation.
- Do not install an additional driver package on your system. Windows Update will install what you need.
- Just download and install the latest video driver from the AMD page.
- Perform a stabilization test for your processor. Use Furmark CPU Burner and Prime95.
- Perform a stabilization test for your GPU. Use Furmark with 800x600 without AA. Use Furmark with 800x600 and 8x AA.
- Get the maximum temperature values for the CPU and GPU. And find out how stable your system is.
I hope you can solve your problems. There is a very low likelihood of a situation preventing your system from operating.

Actions

13 Replies

mstfbsrn980 Sep 30, 2019 12:56 PM
What is your PSU?
Have you tried the graphics card with a different system?
If the system crashes continuously, go to WattMan and reset settings. Then set GPU power to -30% and try again. This reduces the graphics card's TDP (temperature) and reduces risks of crash.
If your power supply is sufficient and you do not have a GPU temperature problem, you should look for the problem with a software. Uninstall the driver with DDU in safe mode and reinstall the latest driver. Do not modify the driver settings with Radeon Settings software. Also, stop this software from running. Run Command Prompt as an administrator and try these:
```
taskkill /f /im RadeonSettings.exe
taskkill /f /im amdow.exe
taskkill /f /im AMDRSServ.exe
sc stop "AMD External Events Utility"
```
You run these commands to stop AMD display driver components. You reduce the possibility that the driver software makes an error. The graphics card must also be physically connected properly. Check inside the PC case.
Like • Show 0 Likes0
Actions
- acord @ mstfbsrn980 on Sep 30, 2019 1:08 PM
  I have manage to get some few things to work,
  The random black screen on desktop has decrees thanks to (img)
  
  i just manage to get monster hunter world to run this morning, thanks to some bugg?
  I copie the MWH folder to another folder then open it from there as an admin and then it worked,
  It makes no sense…
  
  I have a stronk feeling all of this is driver issues.
  But is it AMD driver or some windows driver, I cant say...
  Like • Show 0 Likes0
  Actions
  - kingfish @ acord on Sep 30, 2019 2:05 PM
    Use high performance...
    Like • Show 0 Likes0
    Actions
    - acord @ kingfish on Oct 1, 2019 8:48 AM
      Is you mean ”AMD ryzen balance” the black screen will come back again, the CPU will go on minimum 4.0 GHz non stop
      
      But with “windows balance” he can jump between 2.5 GHz (when the computer is not doing anything) to 4.3 GHz when power is needed,
      Like • Show 0 Likes0
      Actions
  - mstfbsrn980 @ acord on Sep 30, 2019 2:26 PM
    I have offered you more than one solution. I suggest you try what I wrote. Also, if Windows Power Options resolves this problem, your motherboard may not be able to properly adjust core voltages. Or you are trying to master with a program like Ryzen Master software.
    Like • Show 0 Likes0
    Actions
    - acord @ mstfbsrn980 on Oct 1, 2019 8:44 AM
      This is my power supply
      https://www.komplett.se/product/838663?noredirect=true#
      
      I no longer have problem with blackscreen anymore after I changed energy alternatives from “AMD ryzen balance” to “windows balance”, so that to me is problem solved,
      And im ot going to “taskkill /f /im RadeonSettings.exe”
      all of that, this is beyond my comfort zone.
      
      If you are very curios, here is full list of everything inside my computer.
      
      Svive Gaming Virga nätverkskort
      AC1200, PCIe, Bulk, Art. nr: 1115668 / Tillverkarens artikelnummer:: SV-NIC1200AC
      
      
      Fractal Design Define S Black
      Fläktar: 1x 140mm front, 1x 140mm bak, ljuddämpat. mITX, mATX, ATX, USB3.0, Art. nr: 841409 / Tillverkarens artikelnummer:: FD-CA-DEF-S-BK
      
      
      Cooler Master B500 V2 KOMPLETT Edition <<<< (this is power supplie!!)
      ATX 12V V2.3, 80 PLUS, 1x 4+4 CPU, 2x 6+2pin PCIe, 6x SATA, 3x Molex, Art. nr: 838663 / Tillverkarens artikelnummer:: RS500-ACABB1-BK
      
      
      AMD Ryzen 7 2700X Processor
      Socket-AM4, 8-Core, 16-Thread, 4.35GHz, 20MB cache, 105W, Art. nr: 1018628 / Tillverkarens artikelnummer:: YD270XBGAFMPK
      
      
      CM Masterliquid ML240L Komplett Edition
      240mm Radiator, 2x120mm RGB Fan 650-2000 RPM, RGB pump, Komplett Edition, Art. nr: 1105581 / Tillverkarens artikelnummer:: MLW-D24M-A20PC-K1
      
      
      ASUS EX-A320M-GAMING, Socket-AM4
      Moderkort, Micro-ATX, A320, DDR4, PCIe-x16, M.2, Art. nr: 1004496 / Tillverkarens artikelnummer:: EX-A320M-GAMING
      
      
      Ballistix Sport LT DDR4 16GB
      2x8GB 2666MHz DDR4 CL16 SR x8 Unbuffered DIMM, Grå, Art. nr: 1118558 / Tillverkarens artikelnummer:: BLS2K8G4D26BFSBK
      
      
      ASUS Radeon RX 5700
      Grafikkort, PCI-Express 4.0, 8GB GDDR6, Navi, Art. nr: 1133131 / Tillverkarens artikelnummer:: RX5700-8G
      
      
      Samsung PM981 SSD 512GB M.2 PCIe SSD
      PCIe Gen3x4, M.2 2280, NVMe 1.2a, up to 3000/1800 MB/s, TLC VNAND, Art. nr: 975819 / Tillverkarens artikelnummer:: MZVLB512HAJQ-00000
      
      
      Samsung 860 EVO 500GB SSD
      SATA 3.0, 2.5'', V-NAND MLC, up to 550/520MB/s read/write, 300 TBW, Art. nr: 975810 / Tillverkarens artikelnummer:: MZ-76E500B/EU
      
      
      Fractal Design Dynamic GP-14 fläkt
      140 x 140 x 25 mm, 1000 RPM, 68.4 CFM, 18.9 dBA, 3-pin, Svart, Art. nr: 945144 / Tillverkarens artikelnummer:: FD-FAN-DYN-GP14-BK
      
      
      Windows 10 Home
      Nordic + English, Art. nr: 200614 / Tillverkarens artikelnummer:: KUK-00001
      
      
      Komplett Gaming Musmatta M
      Medium, låg friktion, 32 x 27 cm, mjuk, laser cut edge, Art. nr: 200511
      
      
      Stötsäker kartong
      Stötsäker kartong, Art. nr: 200504
      Like • Show 0 Likes0
      Actions
      - mstfbsrn980 @ acord on Oct 2, 2019 7:43 AM
        Purchase a 700W PSU or higher. Your problems will be solved. If power option changes make your system more stable, the motherboard cannot properly adjust CPU core voltage.
        Like • Show 1 Like1
        Actions
        acord @ mstfbsrn980 on Oct 4, 2019 3:34 PM
        thank you, i might send this computer back and see if i can uppgrade it trough that way,
        due to warrenty issues, i just can't open the chassi upp and play around with it.
        Like • Show 1 Like1
        Actions
        acord @ mstfbsrn980 on Oct 10, 2019 10:37 AM
        dude, i got a new PSU and instaled it.
        it did not solve the problem
        here it is. Corsair RM850x, 850W PSU - Nätaggregat - Komplett.se
        
        also! me and some friends discoverd many wierd thing going on with this computer!
        
        take a look!
        my computer is COTY - YouTube
        
        putting a HDMI that is linked to a screen that is turned on, will turn on every fan inside my computer, even if the computer do not have the PSU turned on
        Like • Show 0 Likes0
        Actions
        mstfbsrn980 @ acord on Oct 10, 2019 3:32 PM
        If you explain the problem in detail, I will try to tell you what might cause it.
        Like • Show 0 Likes0
        Actions
geocrusher Oct 1, 2019 9:49 AM
What Adrenaline software version are you using? I haven't gotten a bluescreen or any black screening happening with my 5700XT ever since 19.9.2 came out, especially playing Monster Hunter World which I pretty much only played on this computer at the moment.

Do you have the latest BIOS for your motherboard? Another potential issue that I had with my ASUS B450 motherboard is that the PCIe was set to Gen 4 or AUTO, so try manually setting it to Gen 3 under Ai Tweaker and see where that leads you.
Like • Show 0 Likes0
Actions
- acord @ geocrusher on Oct 1, 2019 10:03 AM
  i just were inside the bios, keep in mind i am sort of a noobi when it comes to this,
  i dont really want to touch anything unless i fully know that im doing :/
  
  i could not find any thing about Gen4 / auto, in Ai tweaker.
  :/
  Like • Show 1 Like1
  Actions
mstfbsrn980 Oct 11, 2019 2:55 AM
Excuse me. I didn't read it fully. The problem you share with a YouTube video is caused by the motherboard. But I don't know why this problem occurs. This problem has nothing to do with the driver. Because the driver starts with Windows starting. I think you won't have problems with a good PSU. Perform a clean Windows installation and do not install any driver package other than the graphics card driver. I suggest you try that way.
- Remove the graphics card, clean the PCI port of the motherboard with an old dry clean toothbrush.
- Connect the GPU to your system and screw it so that it does not move with vibration.
- Perform a clean Windows installation.
- Do not install an additional driver package on your system. Windows Update will install what you need.
- Just download and install the latest video driver from the AMD page.
- Perform a stabilization test for your processor. Use Furmark CPU Burner and Prime95.
- Perform a stabilization test for your GPU. Use Furmark with 800x600 without AA. Use Furmark with 800x600 and 8x AA.
- Get the maximum temperature values for the CPU and GPU. And find out how stable your system is.
I hope you can solve your problems. There is a very low likelihood of a situation preventing your system from operating.
Like • Show 0 Likes0
Actions

Monster hunter world and black screen, + other games

Outcomes

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