AnsweredAssumed Answered

PC Freezes after installing AIO cooler

Question asked by ron914 on Sep 19, 2019
Latest reply on Sep 23, 2019 by elstaci

I recently built a PC last March 2019 with the following specs:

Monitor: Viewsonic XG2701

Motherboard: Asus ROG Strix B450 F Gaming

CPU:AMD Ryzen 5 2600X

RAM:2x 8gb ddr4 3000 Patriot Viper Steel, CL15 1.2v

M2 SSD: 500gb Samsung 970

GPU: 8gb Sapphire RX590 Nitro+ OC 256bit

PSU:Corsair 750watts PSU, HX, HX750

Casing: CM Cooler Master MasterCase H500 TG, iron gray, atx, 2x200mm 1x120mm

OS: Microsoft Windows 10, Home Edition 64bit

Keyboard and Mouse: Razer Cynosa Bundle

Headset: Steel Series Arctis 7

Other components coming from old builds are:

250GB SSD

500GB HDD

I recently installed a Cooler Master MasterLiquid Lite 240, idle temperatures improved from 40C-50C to 30C-35C.

After the installation of the AIO Cooler, when I play games, in this case They are Billions, the screen freezes, blacks out and recovers. The timing and frequency of the freezing differs sometimes it occurs after around 15 to 20 minutes of continuous game play then occurs every 3 to 5 minutes to sometimes every minute, number of screen freezes varies from 3 to 5 in one hour to as high as 10 to 12 in one hour. System log sometimes show errors on “amdkmdap” and “display driver encountered an error and recovered” that seem to be around the time of the screen freeze.

There were no Windows and GPU drivers updates done prior to the installation of the AIO cooler, but to be sure that software issues are ruled out, I did a clean install of GPU drivers and checked Windows updates for any broken update installations.

I encountered the said freezing before with Rise of the Tomb raider and Shadow of War using the stock CPU cooler but not as frequent as this one when the AIO cooler was installed and it seems to be addressed when fixing the GPU frequency and setting the power factor to 50%. Steam overlay was also disabled.

I also installed HWMonitor Pro and logged the time the screen freeze occurs, based on the graphs, CPU and GPU utilization, power and voltage seem to drop around the same time of the screen freeze.

I am not sure if it is a power supply issue but 750W seems to be enough for me.

I will try installing again the stock cooler and see if the issue is addressed.

Anyone knows why this happens?

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