AnsweredAssumed Answered

amdkmdap

Question asked by lalutz on Sep 17, 2019
Latest reply on Sep 18, 2019 by gnamers1123

I'm having a problem where my pc randomly gets a black screen (I can run stress tests without crash; it sometimes even crashes on the Desktop). The only thing I can do then is to manually shut down with the power button. I haven't modified the GPU in any way. 

 

My specs are:

CPU: i5-9600k [no OC] 

GPU: Red Devil 5700xt [no OC]

RAM: ddr4 3600mhz with xmp profile

PSU: 750W be quiet

Windows 10

 

I've built my pc 1 week ago and as far as I can tell the error was there from the beginning. 

 

Windows event log: ID 4101 "Display driver amdkmdap stopped responding and has successfully recovered."

(always occurs 2 min before the crash)

 

So far I tried to install and reinstall the graphics drivers various times. (always with DDU and different versions)

 

I monitored the temps of both cpu + gpu and didn't notice anything special. (cpu max 60°C gpu mac 80°C)

Let me know if you need any additional info.

 

Maybe someone can help 

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