AnsweredAssumed Answered

Unable to reinstall Ryzen Master

Question asked by derridada on Sep 10, 2019
Latest reply on Sep 10, 2019 by kingfish

Hi,

 

I'm unable to reinstall Ryzen Master after uninstalling it because it kept crashing. It seems to be an installer issue.

 

I tried the solution in this thread, but no luck: https://community.amd.com/message/2785243?q=Ryzen%20master 

 

Every time I run the installer, it asks me to 'uninstall' Ryzen Master, and every time it says 'uninstall successful' at the end. So I reboot, run the installer again, and it just keeps 'uninstalling' ad nauseam, even though it is not installed. It's not even in the app list, and no remaining directories or files.

 

I cleared all registry entries, used AMD Clean Uninstall Utility and the Windows Install troubleshooter, tried safe mode, did a clean reinstall of all AMD chipset and software, CMOS, BIOS flash, etc.

 

Specs:

AMD Ryzen 9 3900X on ROG CROSSHAIR VIII HERO (WI-FI); with  latest AMD chipset driver and BIOS 0803.

- GPU: ASUS ROG STRIX GeForce RTX 2080 O8G-GAMING,

- RAM: G.Skill F4-3600C16D-16GTZNC (DDR4-3600 XMP-3602 profile CL16-19-19-39 at 1.35V

- PSU: Seasonic Prime Ultra 1000W 80 Plus Titanium (SSR-1000TR)

- Cooling: CPU: Noctua NH-U12S, with 2 Noctua NF-F12 industrial PPC 2000 PWM fans.

- OS Drive: Samsung 970 EVO NVMe M.2 2 TB with Windows 10 Pro, version 1903

 

It's driving me bloody bonkers.

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