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Should I get a refund? / Ryzen 3700x Radeon 5700XT MSI MPG X570 Gaming Edge Wifi

Question asked by jolteffect on Sep 9, 2019
Latest reply on Sep 9, 2019 by jolteffect

Morning chaps

 

With all of the recent hype over AMD, I took the plunge and built myself a new system. (£1700)

MSI MPG X570 Gaming Edge Wifi

Ryzon 3700x

Radeon 5700XT

2 x 8GB Corsair XMP 3200

 

After a complete install with Windows 10 I have had nothing but BSOD after BSOD, the system could be stable all day then a BSOD, could of been running for an hour or so and BSOD. Updated latest version of all Chipset and Graphics Drivers, Updated MSI Motherboard BIOS, reinstall of Drivers, DDU reinstall of Drivers.  Even after turning off Hardware acceleration in Chrome, Firefox etc the system is still unstable. Even changed the TDR in the reg to help with stability to no prevail. Also checked Mem with Memcheck.

 

Reinstalled Windows 3 time, same process as above and still getting BSOD.

BSOD is typically:

IRQL_NOT_LESS_OR_EQUAL

SYSTEM_SERVICE_EXCEPTION

 

but the latest BSOD is:

DRIVER_IRQL_NOT_LESS_OR_EQUAL "atikmdag.sys" which has a driver release date of 03/09/2019(3rd Sept)

 

I am getting sick to death of the crashes now

 

On another note I can also crash the Radeon Settings software on demand.  Launch the Radeon Software, click System, then place mouse over the boxes until the tooltip appears, do this on different boxes for around 20/30 seconds and the application will freeze/crash. Whilst writing this to make sure my step are correct, it's crashed again.

 

This is not a load/temp issues, these have been checked, in fact I can run Cinebench, Heaven with no issues, even played POE last night for around 8hr solid no issues at all, then this morning launched POE, then another BSOD.

 

For anyone interested in the latest dumpfile debug report here it is:

 

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000068, memory referenced
Arg2: 0000000000000007, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80773fbc33e, address which referenced memory

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys

KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER: Micro-Star International Co., Ltd.

SYSTEM_PRODUCT_NAME: MS-7C37

SYSTEM_SKU: To be filled by O.E.M.

SYSTEM_VERSION: 1.0

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: 1.38

BIOS_DATE: 08/26/2019

BASEBOARD_MANUFACTURER: Micro-Star International Co., Ltd.

BASEBOARD_PRODUCT: MPG X570 GAMING EDGE WIFI (MS-7C37)

BASEBOARD_VERSION: 1.0

DUMP_TYPE: 2

BUGCHECK_P1: 68

BUGCHECK_P2: 7

BUGCHECK_P3: 0

BUGCHECK_P4: fffff80773fbc33e

READ_ADDRESS: fffff807629723b8: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
0000000000000068

CURRENT_IRQL: 7

FAULTING_IP:
atikmdag+16c33e
fffff807`73fbc33e 488b4008 mov rax,qword ptr [rax+8]

CPU_COUNT: 10

CPU_MHZ: 1068

CPU_VENDOR: AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 71

CPU_STEPPING: 0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: AV

PROCESS_NAME: System

ANALYSIS_SESSION_HOST: DESKTOP-7GH5JEF

ANALYSIS_SESSION_TIME: 09-09-2019 12:02:11.0692

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

TRAP_FRAME: fffff80766279950 -- (.trap 0xfffff80766279950)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000060 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80773fbc33e rsp=fffff80766279ae0 rbp=fffff80766279b69
r8=fffff807743c5578 r9=fffff8077435d230 r10=ffffbb82bebcc020
r11=fffff80766279c98 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
atikmdag+0x16c33e:
fffff807`73fbc33e 488b4008 mov rax,qword ptr [rax+8] ds:00000000`00000068=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff807625d2ee9 to fffff807625c10a0

STACK_TEXT:
fffff807`66279808 fffff807`625d2ee9 : 00000000`0000000a 00000000`00000068 00000000`00000007 00000000`00000000 : nt!KeBugCheckEx
fffff807`66279810 fffff807`625cf22b : 00000000`000000e0 fffff807`73e890e4 ffffbb82`bebcc401 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff807`66279950 fffff807`73fbc33e : fffff807`66279b40 ffffbb82`c5381000 00000000`0018e0da 00000000`00000002 : nt!KiPageFault+0x46b
fffff807`66279ae0 fffff807`66279b40 : ffffbb82`c5381000 00000000`0018e0da 00000000`00000002 ffffbb82`c58e9e00 : atikmdag+0x16c33e
fffff807`66279ae8 ffffbb82`c5381000 : 00000000`0018e0da 00000000`00000002 ffffbb82`c58e9e00 fffff807`73faca5d : 0xfffff807`66279b40
fffff807`66279af0 00000000`0018e0da : 00000000`00000002 ffffbb82`c58e9e00 fffff807`73faca5d 00000000`00000000 : 0xffffbb82`c5381000
fffff807`66279af8 00000000`00000002 : ffffbb82`c58e9e00 fffff807`73faca5d 00000000`00000000 00000000`00000000 : 0x18e0da
fffff807`66279b00 ffffbb82`c58e9e00 : fffff807`73faca5d 00000000`00000000 00000000`00000000 00000000`00000246 : 0x2
fffff807`66279b08 fffff807`73faca5d : 00000000`00000000 00000000`00000000 00000000`00000246 fffff807`62507c54 : 0xffffbb82`c58e9e00
fffff807`66279b10 00000000`00000000 : 00000000`00000000 00000000`00000246 fffff807`62507c54 00000000`00000000 : atikmdag+0x15ca5d


THREAD_SHA1_HASH_MOD_FUNC: 599d6bac727a7dc4c2deaaba368bf39f0552a408

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 0a60bce9537530db5e742d075a11974e575e74c9

THREAD_SHA1_HASH_MOD: a6f113c5e53eddd87cfcc157a65a419ce56e9d25

FOLLOWUP_IP:
atikmdag+16c33e
fffff807`73fbc33e 488b4008 mov rax,qword ptr [rax+8]

FAULT_INSTR_CODE: 8408b48

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: atikmdag+16c33e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME: atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5d6eabe3

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 16c33e

FAILURE_BUCKET_ID: AV_atikmdag!unknown_function

BUCKET_ID: AV_atikmdag!unknown_function

PRIMARY_PROBLEM_CLASS: AV_atikmdag!unknown_function

TARGET_TIME: 2019-09-09T10:17:15.000Z

OSBUILD: 18362

OSSERVICEPACK: 329

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2016-04-22 16:00:30

BUILDDATESTAMP_STR: 190318-1202

BUILDLAB_STR: 19h1_release

BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME: f544

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:av_atikmdag!unknown_function

FAILURE_ID_HASH: {0252e3ed-fc29-a2ca-0f7a-b32a5492113a}

Followup: MachineOwner

 

0: kd> lmvm atikmdag
Browse full module list
start end module name
fffff807`73e50000 fffff807`77862000 atikmdag T (no symbols)
Loaded symbol image file: atikmdag.sys
Image path: \SystemRoot\System32\DriverStore\FileRepository\u0346453.inf_amd64_bc963e4e92e4ff40\B346420\atikmdag.sys
Image name: atikmdag.sys
Browse all global symbols functions data
Timestamp: Tue Sep 3 11:07:31 2019 (5D6EABE3)
CheckSum: 039DD228
ImageSize: 03A12000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Information from resource tables:

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