AnsweredAssumed Answered

Screen Stutters when switching between WoW and other apps

Question asked by lmend on Sep 6, 2019

System:

  • Graphics Card
    • AMD RX 480
  • Desktop or Laptop
    • Desktop
  • Operation System
    • Windows 10 64-bit (1903)
  • Driver Version
    • Radeon Software Adrenalin 2019 Edition 19.9.1
  • Display Devices
    • 1920x1200 Asus PA248 @ 60Hz Display Port
    • 1920x1200 Asus PA248 @ 60Hz Display Port
    • Eyefinity is not in use
  • Motherboard & Bios Revision
    • Gigabyte X570 Aorus Pro WiFi
    • Bios Revision: F4j
  • CPU
    • Ryzen 9 3900X
  • Power Supply
    • Seasonic Focus 750W Platinum
  • RAM
    • 32GB

 

Issue:

I'm experiencing stuttering when switching between World of Warcraft (retail @ dx12 and classic @ dx11) to and from other applications. Mostly, I switch from World of Warcraft to a web browser and back. I have witnessed the same stuttering switching to Notepad++ or Windows Calculator. When it stutters, both displays stop refreshing for a second and then return to normal. I've attempted to repeat the behavior with other games. So far, I have only witnessed the stuttering with World of Warcraft.

 

When WoW is running, it's running Fullscreen windowed mode on my primary monitor. All other applications are typically running on the secondary monitor, but not always and the stutter will occur. I have tried disabling hardware acceleration in the web browsers, but that did not appear to help.

 

I have experienced this behavior in 19.8.2 and 19.9.1. I will need to re-install 19.7.x to confirm if the issues was present in that release or not. I don't believe 19.5.2 had the issue. I also saw similar stuttering when running a Ryzen 7 1700X on a Gigabyte AX370-Gaming K7.

 

If anyone has any suggestions on what might be the root cause, whether it's a specific configuration change to WoW or a tweak to the Radeon settings, I'm all ears.

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