AnsweredAssumed Answered

Return broken CPU Ryzen 2600

Question asked by iljasv on Sep 2, 2019
Latest reply on Sep 2, 2019 by elstaci

Hello,

I've made a PC less than year ago, with AMD Ryzen 2600 and Gigabyte B450 AORUS M.

It was shut down unexpectedly, and after that I could run it only once with the same result after some time.

Now it's not booting, LED-indicator on motherboard indicates CPU and nothing happening. I'd checked CPU on another motherboard - it wasn't working, but the motherboard itself was good (tested with another Ryzen 2600).

It was hot weather this days, but I don't understand why the thermal protection didn't worked. Looks like it was overheated, but cooler was ok.

Is the OEM warranty valid in this case? (i cannot return CPU through reseller).

I would like to return/change CPU, if it's possible, because thermal protection should work in such a cases.

P.S. CPU was bought as OEM at 24/10/2018

PC configuration:

 

CPU - AMD Ryzen 5 2600

Motherboard - Gigabyte B450 AORUS M rev.1.0

Storage - Samsung SSD 970EVO 500Gb

RAM - Samsung M378A1K43CB2-CTD
Graphics - Gigabyte GV-N1060IXOC-3GD rev.1.0

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