AnsweredAssumed Answered

Freesync Black Screen after Windows monitor sleep

Question asked by ultragamer on Aug 26, 2019
Latest reply on Sep 1, 2019 by ultragamer

Hello AMD community,

 

Newcomer to AMD hardware here. I've done alot of testing the past month and have too suffered from the freesync black screen issues, but I have finally found the source of my problem almost accidentally.

 

Basically, at times ONLY if freesync is on, if I launch Mordhau it will get past the intro videos and then I will get a black screen.

If I play a really lightweight title like a 2D game like Leowald, the monitor input signal will blackout when going to the next room, where the screen goes blank for a half-second since you are going into a new room? The monitor will literally lose its input signal for an entire second and come back saying 'Displayport' on the upper left.

Freesync turned off fixes the issue - or, turning the power off on the monitor and back on, or simply switching the mode on it (e.g. freesync off, change refresh rate, etc) to *refresh* it.

 

I started to notice that on a fresh boot there are zero issues, and of course simply turning the monitor off/on fixes it as well. I had a hunch about windows power&sleep settings - "When plugged in, turn off after" x amount of minutes.

So I let the monitor sleep, click the mouse so it comes back on- and whaddya know - the problem immediately comes back in those games. Every game seems to be a little different.

 

TL;DR Windows power&sleep settings when the display goes off it causes black screen issues with games thereafter if Freesync is on. Turning the monitor off/on resolves the issue - no issues if freesync is off or if the monitor is never powered off by Windows power saving while on.

 

Appreciate it if an AMD rep is able to forward this to devs. I'm not sure if its going to be fixable by drivers though - maybe its just the monitor model, firmware and/or unforeseen consequence of freesync.

 

I have already went through doing a system reformat and the problem is still there.

 

  • AMD Graphics Card
    • Asus RX 5700 XT Reference
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Adrenaline 19.8.1
  • Display Devices
    • SAMSUNG CHG70 32 Inch 144hz (Displayport) 
  • Motherboard + Bios Revision
    • Asus X470F - Latest bios 5204
  • CPU/APU
    • Ryzen 2700 x
  • Power Supply Unit  Make, Model & Wattage
    • Corsair RMi 750 watt
  • RAM
    • 16GB

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