AMD software doesn't recognize hardware

Discussion created by slothrop on Aug 22, 2019
Latest reply on Aug 23, 2019 by pokester

Picked up a Radeon RX 5700.  Trying to install Adrenaline 19.8.1 on fully updated windows 7 and its saying it cannot detect the hardware.  It is displaying however, have HDMI plugged into graphics card and its getting a display. 


PC is an alienware aurora R4.  


Updated BIOS/chipset.


Fully uninstalled all previous drivers in safe mode with DDU.


Ran software in compat mode for win7



Its an old computer, could it be the motherboard is not compatible?  Also worried about using windows 7 but AMD offers win7 software so I assume it would be okay.