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RX 5700 XT Freezing

Question asked by dremor on Aug 21, 2019
Latest reply on Aug 26, 2019 by mstfbsrn980

Describe your system:

  • AMD Graphics Card
    • Sapphire RX 5700 XT
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Adrenalin Edition 19.7.5 and 19.8.1
  • Display Devices
    • Samsung C24FG73 1920x1080 @144Hz, DP
    • iiyama (unknown reference, 10 years+) 1920x1080 @60 Hz, hdmi
  • Motherboard + Bios Revision
    • MSI B350 TOMAHAWK, latest stable BIOS
  • CPU/APU
    • AMD Ryzen 7 1700X
  • Power Supply Unit  Make, Model & Wattage
    • Corsair HX750 80PLUS Platinum
  • RAM
    • Corsair Vengeance LED Series 16 Go (2x 8 Go) DDR4 2666 MHz CL16

 

Describe your issue:

  • The display is hanging since I updated the driver to the latest version 19.8.1.
    When playing, the GPU goes to 0%, with the whole game freezing for 2-3 s. Only seem to happen in GPU intensive games. The more GPU intensive is the game, the longer is the freeze (freeze don't seem to happen on sub-40% charge games (Stellaris)
  • I tried with similar result the following games :
    • Monster Hunter World (Steam). Average charge : 80%
    • Nier Automata (Steam). Average charge : 75%
    • No Man's Sky (Gog), but the freeze are a lot smaller (500ms). Average charge : 50-60%
  • I tried with the following games without issues :
    • Stellaris (Steam). Average charge : 30%
  • Graphical settings used in the application/game (resolution and 3D settings) : All stock settings, 1080p

 

Troobleshooting steps already done:

  • Cleanup using the AMD Cleanup utility (AMD Cleanup Utility | AMD ) and reinstalling the 19.7.5 driver -> No change
  • Reinstalling entirely Windows 10 (1809) -> No change
  • Updating Windows to 1903 + fully updated -> No change
  • Driver scan and update (DriverBooster) -> No change
  • Reinstalling entirely Windows 10 (1903) + full update -> No change
  • BIOS reset -> No change
  • Put back my old RX 580 -> No problem anymore
  • Linux with kernel 5.2 and Mesa 19.2 -> Pending

 

Stress test result:

  • OCCT LinPack 2019 (1h) -> OK
  • OCCT CPU (1h) -> OK
  • OCCT GPU (1h) -> OK
  • OCCT Power Suply (1h) -> OK
  • MemTest86 (4 pass) -> OK

Outcomes