AnsweredAssumed Answered

Dota 2 Crashing AMD Radeon 530

Question asked by jackson11072 on Aug 16, 2019
Latest reply on Oct 6, 2019 by basil

Hi there,

 

Recently I've been trying to play Dota 2 but the game has been crashing constantly to the point where it's now completely unplayable. This issue occurred instantly after some driver and software updates.

 

The updates all occured on the 11th of August 2019 and are as follows: 

 

- Windows 10 update KB4505903 (https://support.microsoft.com/en-au/help/4505903/windows-10-update-kb4505903)

- AMD Radeon driver/software update 19.5 (the version has since been updated to 19.8.1 and has made no difference to the issue)

- BIOS update 1.2.3 DELL (Inspiron_5570_5770_1.2.3.exe)

 

I have a Dell Inspiron 5570 with AMD Radeon 530 discrete graphics card.

 

I must mention, Dota 2 has been completely fine on my laptop for an entire year since I purchased the laptop on 15th August 2018. Now suddenly, 1 year later after some driver updates and windows 10 updates (and a bios update as I mentioned), Dota 2 is completely unplayable.

 

The game minimizes itself to the desktop and the video completely disappears but games mouse still stays present, if that makes any sense. 

 

Only 1 error message has appeared, and it has appeared on a different game: 

 

ERROR: GRAPHICS CARD HUNG or something similar.

 

I've also noticed flickering etc.

 

I've noticed that I can't play with DX11, DX9 or Vulkan as the graphics options (in Dota 2).

 

But I can successfully play with it set as OpenGL.

 

For the entire year prior, I've been able to play Dota 2 with DirectX 9 selected. The graphics were very nice. Open GL looks so bad that it makes me not want to play.

 

I'm pretty upset, I spent exactly $1200AUD on this laptop and it's only 1 year old. I'm quite poor and don't have the money to purchase a new laptop.

 

How can something just SUDDENLY stop working after I click "OKAY" to updates? I thought updates were a good thing. Clearly not.

 

I must also mention, I've done plenty of troubleshooting. I've re-installed/updated DirectX9. I've rolled-back the graphic driver to a prior version before the update. The only thing I can't do is roll back the BIOS as it will not let me. So I am baffled as to why this has suddenly occurred.

 

The most hilarious and depressing fact is, and also ironic, is that my Dell Warranty expired the DAY AFTER all this happened, on the 12th of August 2019. It's almost like it was planned by Dell, but I'm sure that was not the case.

 

Any help would be fantastic. 

 

Kind regards,

Jackson

 

 

Below is some additional technical information:

 

Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - Radeon (TM) 530
Device ID - 6900
Vendor ID - 1002
SubSystem ID - 0810
SubSystem Vendor ID - 1028
Revision ID - C1
Bus Type - PCI Express 3.0
Current Bus Settings - PCI Express 3.0 x4
BIOS Version - 015.049.000.018
BIOS Part Number - BR42924.002
BIOS Date - 2019/03/12 10:56
Memory Size - 4096 MB
Memory Type - GDDR5
Memory Clock - 1125 MHz
Core Clock - 1024 MHz
Total Memory Bandwidth - 36 GByte/s
Memory Bit Rate - 4.50 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001
OpenGL® API Version - Not Available
OpenCL™ API Version - 2.0

 

Radeon Settings Version - 2019.0808.1917.34733
View Release Notes - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-8-1
Driver Packaging Version - 19.30.01.29-190809a-345604E-RadeonSoftwareAdrenalin2019
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01410
OpenGL® Version - 26.20.11000.13570
AMD Audio Driver Version - Not Available
Vulkan™ Driver Version - 2.0.99
Vulkan™ API Version - 1.1.113

 

Radeon Software Version - 19.8.1
Radeon Software Edition - Adrenalin 2019
Windows Version - Windows 10 (64 bit)
System Memory - 8 GB
CPU Type - Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz

Outcomes