AnsweredAssumed Answered

Problems installing Adrenalin on Windows 10

Question asked by trumpetman on Aug 1, 2019
Latest reply on Aug 2, 2019 by pokester

Have tried multiple times to install Adrenalin (both 19.7.5 and 19.5.2) for my RX 580 on my windows 10 machine (build 1903). Each time it freezes on the "detecting hardware" screen if I select express install and freezes on the similar "getting drivers" screen if I select custom install. After each failed attempt I remove all traces of AMD software from my PC using DDU and do a restart. I have tried:

-Safe Mode 

-Disconnecting from the internet before install

-Removing GPU and placing into different PCIe slots

-Turning off Windows Security for install

-Turning off Windows Auto Driver Update  

I have tried combinations of everything above and always use DDU after each failed attempt. I decided to let Windows install drivers for me and it put me on a Crimson driver from 2017 (22.19.162.4 is what Windows tells me).

Nothing is working and I am getting really frustrated with this. It is a really clean Windows install I did on a brand new SSD on Monday and the only things I have installed are Steam, Discord, and a few games from Steam. Any help will be greatly appreciated. Thank you.

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