AnsweredAssumed Answered

Damaged CPU top surface with stock cooler

Question asked by voodoo5 on Jul 24, 2019
Latest reply on Jul 24, 2019 by elstaci

Hi,

 

I recently upgraded my 2200G and after removing the stock heatsink, I noticed some damage on the top surface of the CPU. There are matching marks on the bottom of the heatsink. I attached pictures of both the CPU and heatsink.

 

Initially, I thought I was at fault because of the corner mark on the heatsink (perhaps caused by the twisting motion of removing). However, I don't see how the other dent (more towards the middle) could've been caused by anything other than some debris or inconsistencies of the heatsink material.

 

I used the stock thermal paste, so the bottom of the heatsink (beneath the paste) was not inspected before installation.

 

I was wondering if this qualifies for some sort of RMA/warranty. Of course, the CPU is still functional, however this pretty much destroys any resale value.

 

Thanks

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