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Why is not working my RX 580 8GB DDR5?

Question asked by erik7 on Jul 18, 2019
Latest reply on Jul 18, 2019 by goodplay

It is new. When i start my computer with the external power connected cant listen the bios sound, and when i disconnect the external power the computer starts all ok. But RX not work without external power.

 

Here a video: No funciona (Not working) RX 580 8GB DDR5 - Sentey - YouTube 

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