redcisco

X570 PCIE issues with 5700XT

Discussion created by redcisco on Jul 17, 2019
Latest reply on Jul 29, 2019 by redcisco

Hello,

Wanted to put out there if you have a an X570 chipset you may have major shutdown issues with your 5700 or 5700XT card. The 5700 does not work yet with the GEN4- 4.0 PCIE 16x bus and will cause issue or will not post (BSOD).

 

I have an Asrock X570 which is capable of running at 4.0 or GEN4 however my 5700XT will not accept GEN4 on the PCIE 16X bus. I replaced the slot with my old X590 and an old Nvidia card and both worked great.

 

Below is the response from AMD when I communicated with customer service:

*Response and Service Request History:

Thank you for the response.

I understand that after the clean installation of the latest driver didn’t solve the issue completely, I request you please wait for the next driver update for the graphic card. And I suggest you use the graphic card in Gen 3 mode as it is working stable in Gen 3 mode.

Thanks for contacting AMD. 

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