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RX 5700 XT crashes in Windows 7

Question asked by hidebumi on Jul 15, 2019
Latest reply on Jul 17, 2019 by osirismelb

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Graphics Card
- AMD RX 5700 XT
Operating System
- Windows 7 SP1 64bit
Driver version installed
- Radeon Software Adrenalin 2019 19.7.1
Motherboard + Bios Revision
- ASRock X470 gaming itx/ac P1.80, AGESA PinnaclePI-AM4 1.0.0.6
CPU
- AMD Ryzen 7 2700 @stock

The system occasionally crashes while booting up to Windows login screen, probably caused by faulty driver. Windows minidump files are attached.

==================================================
Dump File : 071519-15147-01.dmp
Crash Time : 2019/7/15 15:59:47
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff8a0`020d200d
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`11d04ead
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+8304
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : Advanced Micro Devices, Inc.
File Version : 26.20.13001.9005
Processor : x64
Crash Address : ntoskrnl.exe+93ca0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071519-15147-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 7601
Dump File Size : 279,240
Dump File Time : 2019/7/15 16:01:14
==================================================

==================================================
Dump File : 071519-12823-01.dmp
Crash Time : 2019/7/15 18:19:46
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff8a0`0147100d
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`11cbfead
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+8304
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : Advanced Micro Devices, Inc.
File Version : 26.20.13001.9005
Processor : x64
Crash Address : ntoskrnl.exe+93ca0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071519-12823-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 7601
Dump File Size : 279,296
Dump File Time : 2019/7/15 18:20:28
==================================================

Attachments

071519-15147-01.dmp.zip18.9 KB
071519-12823-01.dmp.zip18.2 KB

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hardcoregames™ Jul 15, 2019 4:00 PM

the card is not designed for windows 7

go install windows 10, it can use windows 7 keys

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kingfish Jul 15, 2019 4:14 PM

Yes it is designed for Win7

AMD Radeon™ RX 5700 XT Drivers & Support | AMD

Clean Install AMD Graphics Drivers

** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

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hardcoregames™ @ kingfish on Jul 15, 2019 4:50 PM

windows 7 has less than 6 months of extended support left

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kingfish @ hardcoregames™ on Jul 15, 2019 4:56 PM

What does that have to do with anything?

the card is not designed for windows 7

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hidebumi Jul 16, 2019 10:05 PM

Still have this issue with 19.7.2 driver.

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hardcoregames™ @ hidebumi on Jul 17, 2019 12:04 AM

hidebumi wrote:

Still have this issue with 19.7.2 driver.

19.7.2 has solved problems for windows 10 users based on reports I have seen,

I expect some tweaking with a new driver as a few games have issues

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osirismelb @ hidebumi on Jul 17, 2019 5:25 AM

I've found that the new drivers 19.7.2 have fixed all my issues.

Wattman shows proper statistics all the time. Also works with Afterburner (I am using the newest beta).

I can overclock the RX 5700 XT no problem, its stable and fast.

Only thing is if it's enabled is to ensure Freesync is off as well as VSR.

Also if you have 19.7.1 installed, remove it using DDU then install 19.7.2 clean.

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7 Replies

hardcoregames™ Jul 15, 2019 4:00 PM
Mark Correct
Correct Answer
the card is not designed for windows 7

go install windows 10, it can use windows 7 keys
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kingfish Jul 15, 2019 4:14 PM
Mark Correct
Correct Answer
Yes it is designed for Win7
AMD Radeon™ RX 5700 XT Drivers & Support | AMD

Clean Install AMD Graphics Drivers
** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:
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- hardcoregames™ @ kingfish on Jul 15, 2019 4:50 PM
  Mark Correct
  Correct Answer
  windows 7 has less than 6 months of extended support left
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  - kingfish @ hardcoregames™ on Jul 15, 2019 4:56 PM
    Mark Correct
    Correct Answer
    What does that have to do with anything?
    the card is not designed for windows 7
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hidebumi Jul 16, 2019 10:05 PM
Mark Correct
Correct Answer
Still have this issue with 19.7.2 driver.
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- hardcoregames™ @ hidebumi on Jul 17, 2019 12:04 AM
  Mark Correct
  Correct Answer
  hidebumi wrote:
  
  Still have this issue with 19.7.2 driver.
  19.7.2 has solved problems for windows 10 users based on reports I have seen,
  I expect some tweaking with a new driver as a few games have issues
  Like • Show 0 Likes0
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- osirismelb @ hidebumi on Jul 17, 2019 5:25 AM
  Mark Correct
  Correct Answer
  I've found that the new drivers 19.7.2 have fixed all my issues.
  
  Wattman shows proper statistics all the time. Also works with Afterburner (I am using the newest beta).
  
  I can overclock the RX 5700 XT no problem, its stable and fast.
  
  Only thing is if it's enabled is to ensure Freesync is off as well as VSR.
  
  Also if you have 19.7.1 installed, remove it using DDU then install 19.7.2 clean.
  Like • Show 0 Likes0
  Actions

RX 5700 XT crashes in Windows 7

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