5700 xt with latest update direct3d not working

Discussion created by fan242 on Jul 11, 2019
Latest reply on Oct 12, 2019 by riggs

After updating my powercooler 5700 xt to the latest drive when trying to run dxdiag, I get this prompt (image below) and if i don't bypass dxdiag closes.  And if I do bypass i get this image 


but on radeon settings i get a direct3d verison.


I cant run anything with direct3d unless I uninstall the update. 


Can someone tell me if this is the graphics card problem and I need to rma it or a software problem.


Thank you