markfresh

Problems vith vega 56 and Error: THREAD_STUCK_IN_DEVICE_DRIVER_M

Discussion created by markfresh on Jul 6, 2019
Latest reply on Aug 25, 2019 by keny2323

Hi,

I bought a vega 56 a week ago and have yet to get it stable with no crash.

The main problem was it was throttling then crashing etc.

After trying drivers and windows reset and proving my setup runs fine with my old gtx 1060 i thought it was the vega card, i packed it in its box ready to send back, i can go further in depth about this when needed but been literally trying for a week to get this card to work and typed a novel in other forums.

Today id have one more try ,after yet another ddu i trying the amd auto detect function ,i had two choices so picked recommended.

This worked, for 2 hours , everything ran , games , videos , u name it perfectly, i felt relived .....until a  Error:

THREAD_STUCK_IN_DEVICE_DRIVER_M crash.

I had one of these once when i got the card , but then only hard crashes.

which would lead me to belive now it might just be drivers, i yesterday installed "whocrashed, here are the reports:

 

On Sat 6/07/2019 8:36:10 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\070619-17296-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40CA5)
Bugcheck code: 0x100000EA (0xFFFF9D075D3C8080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Sat 6/07/2019 8:36:10 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: atikmdag.sys (atikmdag+0x6E9A0)
Bugcheck code: 0xEA (0xFFFF9D075D3C8080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: atikmdag.sys Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER

 

I then ddu uninstalled , and used the auto detect amd software, but this time got no choice , so have installed what it picked, and as im typing this its been running for 10 mins at idle

 

Here is a pic of when it was running fine from gpu-z(current reading not avg etc)...  heaven benchmark

 

So as im new to amd hardware and software , could anyone please guide me in my next steps to hopefully fix this for good

Thanks mark

 

 

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