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Corel Painter 2020 Brush Accelerator fails to use GPU of Radeon Pro WX7100 for performance enhancement

Question asked by dealio on Jul 5, 2019
Latest reply on Nov 14, 2019 by dealio

Corel Painter 2020 application uses the GPU on a machine to enhance performance. The application has a Brush Accelerator assessor that determines which components (CPU, GPU, memory) meet the minimum requirements to support enhanced performance. My system exceeds the minimum requirements in 3 of 4 categories (CPU cores=6 vs 4 minimum, GPU supports OpenCL 2.0 vs OpenCL 1.2 minimum, memory=24GB vs 8 minimum). My CPU does not support AVX2, which is the 4th area. My GPU is the Radeon Pro WX7100 with BIOS Part Number 113-C9540101-105 (BIOS Version running the 19.Q2.1 driver on Windows 10 x64 (1809) with 24 GB RAM and 1TB SSD system drive, yet the Brush Accelerator reports that it cannot use my GPU for acceleration. This is odd since the WX7100 exceeds the GPU requirement for OpenCL. Anyone have this experience? and a resolution? Trying to determine if this is a application issue or GPU issue or something else.