Red Dragon Powercolor RX 570 4gb won't let my computer boot

Discussion created by sgtshade on Jun 29, 2019
Latest reply on Jun 30, 2019 by elstaci

I just bought this Red Dragon Powercolor RX 570 4gb off of and put it in my computer. I have an ASRock X370M Pro4, which is compatible with this card, i also have a Ryzen 3 2200g, 2nd gen, which should also be compatible with this card. What happens: I'll plug the PCIE power cable into the card, put it in my PC, plug it into the slot, hook up my HDMI cable to my monitor, connected to the card, not the integrated graphics, boot up my computer, and i get a bluescreen with the error code: SYSTEM_SERVICE_EXCEPTION. nothing I do seems to fix this. I haven't tried reinstalling my windows 10 yet, my bios has the latest update, my current radeon drivers have the 19.6.1 update, which should work completely fine. If anyone has a solution for this or any suggestions please let me know, i can't refund this and if it doesn't work then that's a waste of $120. Thank you.