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Lenovo G500 Amd Radeon HD 8570M Error code 43

Question asked by brunocro997 on Jun 20, 2019
Latest reply on Jun 25, 2019 by kingfish

Hello, 

 

For the past few years I've been using Amd Radeon HD 8570M (with AMD Radeon software adrenalin 2019 edition) and swithcable Intel(R) HD Graphics, without a problem. Yesterday I installed a new ADATA SU630 SSD. I installed all new windows updates, updates for Intel HD graphics and I installed new AMD Radeon software adrenalin 2019 edition. After installing the amd software, my amd graphics card got disabeled (code 43). After that I tried many solutions (uninstalling software, uninstalling device in Device manager, using apps like Driver Talent, using safe mode in windows). After all those attempts I still got nothing. Although it is interesting that when I have Amd software installed, on device manager says I have Amd Radeon R5 M200 / HD 8500M Series. But when i dont have Amd software and I have updates from windows, it says I have Amd Radeon HD 8570M and it is working properly. Also I would like to point out that on my old HDD my installed windows were mbr, now I have them installed on gpt (I dont know if that makes a difference for graphics card).

 

Specs:

Processor: Intel(R) Pentium(R) CPU 2020 @ 2.40GHz

4GB DDR RAM

ADATA SU630 SSD 240GB

Windows 10 Pro 64 bit, version 1903

Graphics cards: Amd Radeon HD 8570M & Intel(R) HD Graphics

 

 

Thanks!

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