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Threadripper RMA? Please enter valid serial number format

Question asked by treysoucie on Jun 16, 2019

I won a workstation at my last job a couple of years ago with a 1950x threadripper, just recently ive learned the cpu is bad. im trying to go through the motions of RMA but it just tells me "Please enter valid serial number format" and it wont accept the serial number on the chip